At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

US121 NJ Raritan - 1000 Highway 202 S

Job Description:

About MedTech

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

An internal pre-identified candidate for consideration has been identified. However, all applications will be considered.

#LI-Hybrid

We are searching for the best talent for Analyst, US Export to be in Raritan, New Jersey.

This role is responsible for providing analytical, project, and operational support to deliver outstanding Export Customer Service to Johnson & Johnson Affiliates/Customers through compliant and efficient processes to meet specific end-country requirements. Requires collaboration and partnership with international affiliates, customers, and operating companies as well as key business partners across the Johnson & Johnson Global Supply Chain: Plan, Source, Make and Deliver. Strong regional and global partnership is required with Inter-Region Transportation, Global Trade Compliance, Distribution, and Global Deliver Segment!

The Analyst will be required to perform the following as advised by Manager:

• Lead analytical project and business support for all Business Units within the Export Center of Excellence applying Project Management, Lean Methodologies, and efficiency tools.

• Lead Export analytics, including the Monthly Scorecard, data gathering and delivery to DELIVER, International Affiliates, and Customers.

• Lead within the Export Analyst Council to triage and develop or enhance digital tools for existing and/or new opportunities within Export.

• Proactive problem identification and solution development to a variety of problems of broad scope and complexity using existing policies and methodologies for guidance. Finds opportunities and implements solutions that drive team performance.

• Support the usage and maintenance of analytical systems and processes to help drive resolution to existing issues and/or new opportunities.

• The Export Analyst processes incoming orders, handles logistics to optimize cost and service, and conducts detailed analysis on order and supply chain issues using sophisticated systems and process excellence tools applicable to Order Management System.

• Facilitates collaboration between Affiliate Planners, Affiliate Demand Analysts, and US Supply Planners; Communicates in all directions to keep associates, peers, and Management advised of project status, process changes, and opportunities. Advises management of changing needs of customer base and recommends process changes to accommodate customer requirements.

• Responds to and resolves complex and raised customer issues implementing process improvements through multi-functional collaboration. Includes collaborating with customers to drive the achievement of organizational metrics and individual account goals.

• May be directed to work non-standard hours due to Global affiliate business needs.

• Perform other activities as assigned and required.

Qualifications

• Minimum of a Bachelor’s Degree or higher

• Supply Chain knowledge or experience

• Intermediate proficiency in MS Excel; ability to create V-Lookups, Pivot Tables

• Experience developing and maintaining key performance indicators and dashboards using data visualization tools/ applications (i.e., Power BI, etc.)

• Experience leading or supporting projects

• Requires up to 10% domestic travel.

Preferred:

• Advanced degree is preferred.

• Minimum two (2) or more years of relevant work experience

• Experience communicating large data sets

• Experience in Order Management, Global Trade Compliance, Transportation, Quality, and/or Planning

Additional Information:

• The anticipated base pay range for this position is $63,000 – $110,000 annually.

• The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

• Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

• Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

• Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year

• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year

• Holiday pay, including Floating Holidays – up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year

• Additional information can be found through the link below. https://www.careers.jnj.com/employee-benefits

The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center ( ra-employeehealthsup@its.jnj.com ) or contact AskGS to be directed to your accommodation resource

The anticipated base pay range for this position is:

63,000 - 110,000

Additional Description for Pay Transparency:

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.