Summary

Provide on-going support to clinical and physician staff regarding installed electronic systems.

Essential Duties and Responsibilities

· Support and maintain clinical system applications utilizing required tools and technologies

· Remotely assist all healthcare practitioners via virtual private network with any user issues concerning the clinical use of any clinical system(s) they are assigned to.

· Add all physician identification information as well as fee schedules within electronic medical records system, patient management system, and any related systems

· Perform full-scope analytics to include data integrity, QA/QC and trending

· Create ad-hoc queries and reports, analyze data in Excel, Access and Crystal Reports

· Operate closely with clinical staff to ensure proper procedure is followed and any issues are resolved

· Manage users within Active Directory, Experity, and other applications when necessary

· Contact any vendors to resolve any ongoing systems issues

· Maintain current knowledge of new software application releases as well as publish notes and develop reference material for the clinic staff and any healthcare practitioners

Other Duties and Responsibilities

· Regular attendance to ensure efficient operations.

· Other duties and responsibilities as assigned.

· Weekend on-call rotation

Qualifications

Self-directed and achievement oriented. Above average verbal and written communication skills. Customer service oriented. Positive attitude. Fluency with medical records and patient management systems. Database query and reporting skills.

Educational Requirements

Associates degree or equivalent in Information Technology or related field. Knowledge of Windows applications, proficiency with Word Processing, databases and spreadsheet applications. Knowledge of a physician practice management system and EMR or EHR system required. Knowledge Experity is preferred.

Physical Demands/Work Environment (optional)

Office environment. Extended use of keyboard, mouse and monitor. High attention to detail and ability to focus. Ability to reach, stoop, and lift 50 pounds. Potential exposure to potentially infectious material. Moderate noise level.