Human Resources Service Center Representative I Opportunities- New Berlin Contact Center Aurora Health Care 630 reviews - New Berlin, WI 53151 How You'll Make a Difference: Serves as an integral member of a team providing first-tier Human Resources support to employees, assisting employees and managers with questions regarding Human Resources policies, practices, tools and processes. Records and tracks issues via the case management tool, tracking from initiation to resolution, escalating issues and seeking advice when needed. Responds to all inquiries into the Human Resources Service Center via telephone, website or email utilizing all available tools and resources. Utilizes procedures, policies, PeopleSoft and other reference materials to assist in answering employee/manager inquiries and resolving issues. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to Tier II, functional teams and HRIS team on the customer's behalf to ensure the timeliest service. Upholds service level agreement metrics regarding commitments to problem resolution timeframes. Abides by quality guidelines when handling customer calls. Performs administrative, transactional and data/records management activities in support of Human Resources. Provides assistance on navigating internal resources on self-service and Human Resources technology tools. Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution. How You'll Make a Difference: Primary Purpose Serves as an integral member of a team providing first-tier Human Resources support to employees, assisting employees and managers with questions regarding Human Resources policies, practices, tools and processes. Records and tracks issues via the case management tool, tracking from initiation to resolution, escalating issues and seeking advice when needed. Major Responsibilities Responds to all inquiries into the Human Resources Service Center via telephone, website or email utilizing all available tools and resources. Utilizes procedures, policies, PeopleSoft and other reference materials to assist in answering employee/manager inquiries and resolving issues. Documents incoming calls using a case management tool to resolve issues within identified service level agreements. Proactively escalates issues to Tier II, functional teams and HRIS team on the customer's behalf to ensure the timeliest service. Upholds service level agreement metrics regarding commitments to problem resolution timeframes. Abides by quality guidelines when handling customer calls. Performs administrative, transactional and data/records management activities in support of Human Resources. Provides assistance on navigating internal resources on self-service and Human Resources technology tools. Stays abreast of changes to policies and practices in order to contribute to the timeliness of resolution. What it Will Take: Licenses & Certifications None Required. Degrees High School Graduate. Required Functional Experience Typically requires 2 years of experience in human resources. Knowledge, Skills & Abilities Ability to communicate effectively over the phone and in writing with all levels within the organization demonstrating a high level of integrity, ethics and customer service. Attentive listening skills with the ability to ask probing questions to aid in problem solving and issue escalation.Ability to work effectively in high-pressure situations that require sound decision making and may involve confidential or sensitive matters.High sense of urgency for meeting commitments and completing assignments.Demonstrated knowledge and understanding of Human Resources, Benefits and Payroll.Ability to consistently deliver high quality customer service in a professional manner.Strong computer skills, including Microsoft Office, human capital management systems, case management and knowledge management tools. What We'd Love to See: Strongly prefer candidates with prior work or internship experience in a Human Resources function Scheduled Hours: Monday through Friday. Varied hours during normal business hours. Department: HR Service Center Location Address: 12695 W National Ave New Berlin, WI 53151 Waukesha County At Aurora Health Care: Discover the Benefits... Imagine a work environment where you are valued for finding better ways of caring for our patients and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you'll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace. Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer and maintain an environment that attracts, recruits, engages and retains a diverse workforce. 15 hours ago - save job - original job Apply On Company Site Other jobs you may like Human Resources - HR Representative Community Care Inc. Milwaukee, WI 8 days ago Human Resources - HR Representative communitycare Milwaukee, WI CommUnityCare - 8 days ago Easily apply Human Resource Representative Industrial Roofing Services, Inc. Butler, WI 30+ days ago Easily apply Human Resource Representative Generac Power Systems, Inc. Waukesha, WI 10 days ago * Jobs at Aurora Health Care in New Berlin, WI Aurora Health Care Aurora Health Care 630 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume