Please Enable Cookies to Continue Please enable cookies in your browser to experience all the personalized features of this site, including the ability to apply for a job. Returning Candidate? Log back in! Helpdesk Level 1 Helpdesk Level 1 Category Corporate/Home Office Positions Shift Day Hours Full-Time Union Position No Location Avamere Corporate Office and Support Address 25115 SW Parkway Ave City Wilsonville State OR Zip 97070 More information about this job Overview Now Hiring! Helpdesk Level 1: Avamere Health Services Full-time Position Available! Please apply online at: https://careers-avamere.icims.com Avamere Health Services 25117 SW Parkway Ste. B Wilsonville, Oregon 97007 www.avamere.com Responsibilities/Qualifications/Skillset The primary responsibility of this position is to support business process continuity by providing internal information technology support, continue to optimize the support process, and add value to the business through continuous improvement in customer satisfaction. Responsibilities: Provide Level 1 phone and email support for incidents or service requests related to hardware, software, mobile devices, and application support Ensure SLAs are met. Installs, configures, maintains, supports, and optimizes corporate Desktop and Laptop computers including hardware and application diagnosing and troubleshooting and reimaging of operating systems. Coordinates or installs physical hardware in local and remote facilities. Works with manufacturer to resolve equipment issues and schedule repair. Travels to remote facilities to perform scheduled and emergency maintenance. Accurately documents new support procedures, tools, and techniques in the knowledgebase. Provides courteous technical support over the phone and in person. Performs related duties and responsibilities as requested by the Service Desk Manager. Accurately prioritizes tasks and manages work time wisely. Maintains confidentiality with staff, supervisors, residents, and family members. Able to maintain satisfactory attendance in accordance with companys policies. Triages tickets and escalates to appropriate teams as necessary. Preferred Qualifications: Associates degree with major coursework in technology or a closely related field, or equivalent experience is desired. Must have at least 1 year of experience in a similar position. Must be flexible and have the ability to multi-task. Experience in performing repairs on laptop and desktop hardware. Experience or knowledge of ITIL/ITMS framework. Must have excellent organizational and time management skills. Excellent communication and verbal skills (both written and oral) in order to effectively problem solve with other employees, all levels of Avamere staff, and third parties external to Avamere. Must maintain a high standard of confidentiality and honesty. Strong analytical skills and the ability to evaluate and solve problems with minimum assistance. Have strong working knowledge of Windows desktop operating systems. Basic knowledge of networking concepts including IP addressing, network switching and routing, DNS, and DHCP. Experience with Microsoft Active Directory services including user account creation, security and distribution groups, file and print sharing. Occasional overnight travel to remote facilities will be required. Facility Information As a part of the Avamere Family of Companies, we embrace our mission to enhance the life of everyone we serve. Being a part of Avamere provides us with comprehensive clinical resources such as therapy, home health, and hospice care to best serve our Independent and Assisted Living residents. The Avamere Family of Companies takes a holistic approach to post-acute care. We have designed a service that combines all of healthcare companies and healthcare professionals tied by the common goal of providing seamless care and support for all of our patients and residents. Options Apply for this job online Apply Share Email this job to a friend Refer Share on your newsfeed Upon hire, all employees will be criminal background checked and DMV checked if driving company vehicles. If you have any questions regarding the employment checks, please contact the human resource department. The mission of the Avamere Family of Companies is to enhance the life of every person we serve. It is through our Core Values that each member of our Family lives our mission. By putting integrity above all else, our passion for the quality of peoples lives shows in our evidenced-based approaches to achieving the best possible outcomes. We strive for quality that is obvious; the type of quality that is won through hard work and innovation. Our culture of trust and respect is recognized during the first meeting between the families, patients, residents, and our caring staff. As a leader of post-acute care services, the Avamere Family of Companies continually reaches to learn, grow, and embrace change. Ultimately it all comes down to teamwork, camaraderie, and fun! Avamere full time employee benefits package includes: medical, 401K retirement plan, paid time off, flexible spending accounts, ID theft recovery services, wellness program, and voluntary dental, vision, life insurance, short term disability, AD&D coverage, generous Employee Referral program/bonus, plus numerous employee discount programs! 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