Job Description

The Communication Manager will lead and support communication efforts to ensure employees of the employed physicians groups across Wellforce are engaged, well-informed and that their contributions are appropriately recognized internally and externally. The manager will partner with a range of executives and clinical and operations leaders and will work closely with marketing and communication partners across Wellforce to develop and execute communication plans and programs to support both local and system-wide efforts. The manager will report to the Chief of Staff for the Wellforce Employed Physicians Group and will support the unification of three currently separate employed physicians groups.

The successful candidate will be well versed in internal communication best practices, content development for internal and external audiences and event planning. The manager will be an excellent writer and presenter, have a nose for news, and be able to develop compelling messages and create interesting stories from complex and clinical information.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Engage with physicians throughout the system to understand their communication needs and desires.
• Contribute to the development and execution of plans including communication goals, strategies and tactics to achieve the strategic vision and operational objectives of the employed physicians group.
• Serve as editor and content developer for internal newsletters
• Serve as content administrator for assigned sections of intranet sites and contribute to the development and updating of content for some external sites, including Find a Physician pages and resources.
• Plan and oversee events for the employed physician community, including but not limited to Town Hall meetings, recognition events and social gatherings.
• Develop a broad network and consistently seek out interesting stories and initiatives happening throughout the system that showcase our physicians (and other employed care team members) and their contributions to clinical care, research and teaching.
• Partner with Marketing and Communication colleagues to determine best channels for sharing these stories in a variety of ways, including social media, internal newsletters, press releases, websites, speeches, white papers, videos, news pitches, etc.
• Support reward and recognition programs and business events, working with Human Resources, committees and administrative partners.
• Coordinate and communicate the onboarding of new physicians and the departure of resigning physicians across the employed group entities, including management of related content on web pages.
• Produce and coordinate the distribution of digital and print referral guides (printed and/or digital).
• Assist in communicating with numerous audiences about new practice acquisitions and openings as well as the closing or move of an existing practice.
• Draft communications for employed physician group leaders, including announcements, speeches, talking points, emails, white papers, PowerPoints, bylined articles, etc.
• Identify opportunities to reduce duplication of work and drive efficiencies and consistency in communications practices, programs and processes.
• Develop and implement solutions opportunities to build community, close gaps and improve communication across groups.

Qualifications

JOB KNOWLEDGE AND SKILLS:

• Excellent writing, editing, proofreading and verbal communication skills, including developing written materials and delivering presentations.
• Excellent organizational and planning abilities and attention to detail.
• Ability to work collaboratively on cross-functional teams.
• Ability to develop productive working relationships and work effectively across many levels of an organization, especially with peers and managers
• Excellent interpersonal skills, strong service orientation, good judgment, team player, flexible and creative. 
• Knowledge of e-mail newsletter management and social media software.
• Ability to work proficiently in a content management system. Familiarity with Sitecore is preferred. Ability to learn and work in a content management system to post content to both the intranet and external websites.
• Proficiency in Microsoft Office products including Word, Outlook, Excel and PowerPoint.
• Experience working in the medical field, or a passion for health care is a must.
• Photography, video production and editing experience a plus.
• Standard and internet/information research skills.
• A curious self-starter who thrives despite areas of ambiguity or other constraints
• Ability to bring energy to a team and keep things positive
• Open to feedback; continuously striving for better ways of communicating and learning

EDUCATION:

• Bachelor’s degree in journalism, communications, marketing or public relations.

EXPERIENCE:

• 3-6 years marketing, public relations, internal communications or provider communications experience required. Health care experience preferred.

An equivalent combination of education and experience, which provides proficiency in the areas of responsibility listed above, may be substituted for the above experience requirements.

WORKING CONDITIONS/PHYSICAL DEMANDS:

• Normal office work environment, in a fast-paced department. May be required to lift 10-20 pounds occasionally.

Additional Information

All your information will be kept confidential according to EEO guidelines.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed, as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Tufts Medical Center reserves the right to modify position duties at any time, to reflect process improvements and business necessity.

COVID-19 POLICY:

Please note that effective October 1, 2021, as a condition of employment at Tufts Medical Center, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption.