Talk about meaningful work. Talk about an important role. Let's talk about your next career move. Due to our expanding business, UNITEDHEALTH GROUP is seeking CARE NAVIGATORS who share our passion for helping others live healthier lives. As one of the world's leading health care companies, UNITEDHEALTH GROUP is pursuing innovative new ways to operate our service centers and improve on our ability to deliver high-quality care. As part of our bundles support team, you will be a key component in patient satisfaction and have a responsibility to make every contact informative, productive and positive for our patients and providers. You'll have the opportunity to do live outreach, educating patients about resources and services, removing barriers and challenges and helping to manage patient cases working in collaboration with providers. Bring your skills and talents to a role where you'll have the opportunity to make an impact on a huge scale. Take this opportunity and begin doing YOUR LIFE'S BEST WORK.

What makes your clinical career greater with UNITEDHEALTH GROUP? You'll work within an incredible team culture; a clinical and business collaboration that is learning and evolving every day. And, when you contribute, you'll open doors for yourself that simply do not exist in any other organization, anywhere.

Positions in this function include support of patients who receive services from provider practices participating in bundles with UNITEDHEALTHCARE through their health journey. Individuals in this role are responsible for patient management pre and post-surgical procedure to help educate on the digital platform, identify and remove patient barriers and connect patients to community resources and clinical programs. This role includes inbound and outbound communication to patients via telephone and digital platform. This position is full-time (40 hours/week) Monday- Sunday. Employees are required to have flexibility to work any of our 8 hour shift schedules during our normal business hours of (Monday- Friday 6:00 am to 9:00 pm and Saturday-Sunday 9:00 am to 8:00 pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 14141 Southwest Freeway, Suite 500, Sugar Land, TX 77478 .

PRIMARY RESPONSIBILITIES:

• Serve as an extension of the provider practice to assist in the end to end management of Medicare patients
• Manage patient cases pre-surgery through post discharge and be the patient's go-to resource for non-clinical support along their medical journey
• Monitor patient responses to daily check-in questions via a digital platform in order to help patients remove non-clinical barriers and connect with resources pre and post-surgical procedure
• Serve as a Subject Matter Expert for the digital platform and educate patients on features/functionalities of the application
• Work in multiple systems to access and document patient information and manage patient/provider communication
• Outreach to patients needing individualized non-clinical support on their care journey
• Answer inbound calls from patients or providers and address as appropriate
• Provide excellent customer service to patients and provider practices
• Participates in and contributes to staff meetings and other staff development opportunities and interdepartmental work groups
• Work with Supervisor to identify system improvements that could be made to drive operational advancements and efficiencies
• Assumes other duties as assigned by Supervisor

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

REQUIRED QUALIFICATIONS:

• High School Diploma/GED or higher
• Experience using Microsoft Word (edit, create & save documents), Microsoft Excel (sorting & filtering data), and Microsoft Outlook (email, folders, attachments and calendaring)
• Working knowledge of Medical Terminology

PREFERRED QUALIFICATIONS:

• Prior Healthcare Experience
• Previous Clerical or Administrative experience
• Experience working in a Call Center environment

SOFT SKILLS:

• Strong organizational/time management skills/ Strong interpersonal skills
• Strong verbal and written communication skills
• Ability to apply critical thinking skills to prioritize and perform responsibilities to meet deadlines
• Ability to work well with a team and maintain a positive attitude
• Adaptable to rapidly changing work environment
• Ability to be flexible and open to new ideas
• Demonstrate a willingness to take on new responsibilities
• Comfortability in working with and communicating with providers

CAREERS WITH OPTUM. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do YOUR LIFE'S BEST WORK.SM DIVERSITY CREATES A HEALTHIER ATMOSPHERE: UNITEDHEALTH GROUP IS AN EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION EMPLOYER AND ALL QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, AGE, NATIONAL ORIGIN, PROTECTED VETERAN STATUS, DISABILITY STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, GENETIC INFORMATION, OR ANY OTHER CHARACTERISTIC PROTECTED BY LAW. UNITEDHEALTH GROUP IS A DRUG-FREE WORKPLACE. CANDIDATES ARE REQUIRED TO PASS A DRUG TEST BEFORE BEGINNING EMPLOYMENT.

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.