Healthcare Customer Engagement Specialist Carenet Healthcare Services 138 reviews - San Antonio, TX Carenet Healthcare Services is proud to open new paths to health for millions of people each year as we guide them to be more informed about their healthcare options, more engaged in their wellness, and more educated about healthcare costs the may face. As an Engagement Specialist, youll be joining a team of talented and compassionate service professionals who are helping to improve healthcare one call at a time. Youll feel proud of the work you do, knowing youre helping others in a profound way. Your customer service skills are essential to providing the highest level of support to the customer and supporting our mission to simplify the healthcare experience and influence people to make better health choices. Duties and Responsibilitiesinclude but are not limited to: * Provide exceptional service and engagement via telephone * Ensure customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns * Meet and support established service goals through meeting and exceeding performance standards * Multi-tasking through simultaneous thinking, talking and typing Education and Experience: * High School Diploma or General Education Degree (GED) required * Minimum of One (1) year customer service experience in a call center, medical office/clinic or institutional setting; or equivalent combination of education and experience required; healthcare experience preferred * Computer/ Administrative skills: Computer navigation and typing skills required; Multi-line phone experience preferred To be considered for this position, you must apply directly to the posting on our website at www.CarenetJobs.com. Please click on Positions and apply to the posting for Engagement Specialist for the Brooks City Base location. Our online application is mobile friendly so you can apply even from your cell phone! But - if you need assistance or need access to a computer to apply, you are welcome to apply on-site Monday - Friday 9:00 - 4:00 at 3120 Sidney Brooks, San Antonio, TX 78235. At Carenet Healthcare Services, our teams have the wonderful responsibility to guide millions of people to the healthcare resources and cost savings they need, and to help make the healthcare process less complicated for them. Whether its finding the best doctors and pharmacies under their health insurance coverage, receiving expert guidance from a registered nurse, enrolling in extra benefits such as gym memberships, or getting an expensive test or procedure done without breaking the bank we are able to guide them to the right resources at the right time. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Job Type: Full-time 5 hours ago

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