Patient Advocate Representative I Job Location US-VA-Roanoke ID 2018-2151 Category Customer Service/Support Position Status Regular Full-Time Position Schedule Monday-Friday Shift 9-6 Overview Position Summary : Handles all tasks required to maintain patient satisfaction and ensure accurate and timely shipping of reorders. Provides cross-functional support of all business units to maintain up to date documentation and insurance for accurate processing and billing of patient services. Responsibilities Essential Duties: Obtains and process authorizations for reorders Resolve patient issues and ensures accurate reorder processing via phone, document processing, medical record validation, CRM research, cross-functional collaboration, etc. Ensures patients have all required medical documentation to permit billing of services as assigned Maximizes patient base through retention efforts and cross-selling via phone Audits configuration of supplies based on supporting documentation, formulary requirements and manufacturer capabilities. Maintains a strong understanding of medical documentation, Insurance requirements and company procedures. Maintains a high degree of confidentiality at all times due to access to sensitive information Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department Follows all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements Abides by all regulations, policies, procedures and standards Performance Responsibilities: Exercises appropriate cost control measures Maintains positive internal and external customer service relationships Maintains open lines of communication Plans and organizes work effectively and ensures its completion Meets all productivity requirements Demonstrates team behavior and promotes a team-oriented environment Actively participates in Continuous Quality Improvement Represents the organization professionally at all times Qualifications Position Requirements & Competencies: Minimum High School diploma or GED equivalenet. One year of customer service experience in a call center preferred. Proficient computer literacy to include strong keyboarding and ability to key data accurately while maintaining strong listening skills. Position may require evening and weekend availability Strong attention to detail, multi-tasking, communication, and organizational skills are essential Exceptional phone and email etiquette Equal Opportunity Employer/Veterans/Disabled