IT Support Specialist CDI/CDC (Continuing Development Incorporated/Child
Development Centers) 51 reviews - Morgan Hill, CA The IT Support
Specialists role is to ensure proper computer operations so that end
users can accomplish organizational tasks. This includes receiving,
prioritizing, documenting and actively resolving end user help requests.
Problem resolution may involve the use of diagnostics and help request
tracking tools. KEY RESPONSIBILITIES: * Respond directly to support
issues and service requests submitted through telephone, email, etc. *
Respond to requests for technical assistance from company employees and
team members * Take incoming calls and demonstrate excellent customer
service skills through all interactions with clients and team members
alike. * Monitoring a ticket queue and ensuring resolution to the issues
- Identify ways to streamline common processes and ensure we maximize
value within the Help desk * Troubleshoot issues effectively - know when
to use your resources and when to escalate * Provide first-level
troubleshooting and assistance * Follow up and close out open issues *
Respond to requests for information * Accurately update documentation *
Ensure that all records and documents are completed in an accurate,
concise and articulate way including but not limited to Incident and
Service Request tickets. * Process invoices/voucher * Work closely with
Account Payable Team on invoices from Vendors (ATT, Verizon, Frontier)
QUALIFICATIONS AND REQUIREMENTS: * 2 year degree or AA preferred;
Ideally in Information Technology * Min 2-4 years of experience as a
help desk or desktop support technician * Great customer service skills.
- Multi-tasking. * Organizational skills. * Attention to detail. * Basic
knowledge of troubleshooting Windows hardware and software * Patient and
must be able to stay focused, efficient and caring in varying
circumstances * Ability to work effectively under pressure in a busy
setting * Proficiency with MS Office (Word, Excel, Powerpoint, Outlook,
Access) * Good understanding of the organization's goals and objectives.
- Exceptional written and oral communication skills. * Exceptional
interpersonal skills, with a focus on rapport-building, listening, and
questioning skills. * Strong documentation skills. 15 hours ago - save
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Hill, CA CDI/CDC (Continuing Development Incorporated/Child Development
Centers) CDI/CDC (Continuing Development Incorporated/Child Development
Centers) 51 reviews Continuing Development Incorporated/Child
Development Centers (CDI/CDC) was founded in 1984 to provide learning
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