Job Description

The PROGRAM MANAGER works collaboratively with other key facility leadership, but is ultimately responsible to the day to day operations . The Program Manager is responsible for directing and supporting milieu staff to maximize their productivity and excellence promoting a positive work culture within the program. The Program Manager also takes responsibility for the physical facility and condition of the milieu to ensure the treatment spaces are safe, secure, and therapeutic. Always complying with regulatory standards. 

RESPONSIBILITIES 

• Oversees day to day operations of assigned programs and analyzes Key Performance Indicators of each program to ensure the embodiment of the organizational values of access to care and clinical quality.
• Leads in a solution focused manner with an emphasis on continuous improvement for facilities and the organization
• Responsible for ensuring compliance with corporate systems, policies, and procedures in each program
• Ensures programs are in compliance with regulatory agencies, accrediting bodies, and requirements of third-party payers providing feedback to the home office regarding any environment of care issues   
• Performs/assigns tasks including but not limited to emergency drills, weekly, monthly, and quarterly inspections assuring the appropriate documentation is completed and submitted 
• Functions as the Infection Control Officer and ensure staff adherence to Infection Control Protocols including but not limited to ensuring the completion of weekly kitchen audits, food rotation, and sanitation
• Works collaboratively with Human Resources department to lead team and establish a trusting and productive department. This includes carrying out essential HR functions for direct reports (i.e. hiring, annual reviews, performance management, personnel improvement plans, scheduling, and payroll)
• Maintains excellent and prompt communication with all support departments to ensure coordination of operational activities
• Serves as representative for Center for Discovery by collaborating with the Clinical Outreach Representatives to establish and maintain positive relationships with the community
• Interacts with outside eating disorder, substance abuse, and mental health treatment programs and providers at all levels of care to establish referral relationships, educate regarding our treatment approach, and facilitate continuity of care for shared clients
• Promotes superb customer service and excellent service delivery
• Maintain staff and program schedule covering shifts as needed
• Participates in the patient intake process and completes all necessary paperwork and consent forms with patients and their loved ones assigning tasks related to the admission and intake process to the milieu staff, as appropriate
• Supports the patient discharge process and assigns duties to milieu staff, as necessary
• Participates in weekly treatment team meetings and contributes insights from milieu staff
• Facilitates Community Meeting, weekly, and any other psychoeducational groups, as needed including but not limited to supporting at a meal and/or snack once per week
• Manages patient charts and completes audits in a timely manner
• Maintains inventory of household and office supplies and assures the facility is appropriately stocked
• Provides on-call support to facility for 1 week every 5 weeks and returns all program phone calls within 20 minutes, while on call. Communicates appropriately with On Call Administrator or Regional Director regarding pertinent facility issues, while on call.

THE PROGRAM MANAGER WORKS MONDAY-FRIDAY 9-5P, WITH FLEXIBILITY AND IS ON-CALL EVERY 4-5 WEEKS FOR 1 WEEK. STARTING SALARY OF $65,000-$75,000, THIS IS FLEXIBLE DEPENDING ON EXPERINCE AND EDUCATION.  For a virtual tour of the facility, please visit our website at centerfordiscovery.com. 

Qualifications

• Bachelor’s degree or three years of experience working within the mental health field, required
• One year of management experience, preferred
• Obtain CPI certification within 90 days of hire
• Obtain CPR, AED, and First Aid certification within 90 days of hire.
• Obtain ServSafe certification within 90 day of hire
• Must possess a current driver’s license and be in good standing

Not sure if you meet all the qualifications? Apply anyway! To provide truly innovative care, we need to have a diverse team around us. That’s why DBH is committed to creating an inclusive environment. If you find yourself meeting some but not all the above, we’d be happy to consider your application.

Additional Information

DBH seeks to build a diverse staff that is reflective of the patients we serve and the communities where we work. DBH encourages multiple perspectives, experiences, and strives to hire and retain a diverse workforce.

We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, or national origin.

For more information about our company benefits, please visit us at discoverybehavioralhealth.com/careers/