Ombudsman Cleveland Clinic 2,275 reviews - Cleveland, OH 44195 Develops
and maintains an integrated approach to customer relations that includes
complaint management satisfaction data analysis and employee and program
development that effectively focuses on continuous service improvement.
Responsibilities: * Identifies, evaluates and resolves patient
complaints. * Aggregates and analyzes complaint and satisfaction data. *
Determines proactive recommendations and provides feedback of resolution
to appropriate parties. * Works with other areas to develop programs and
services to meet the defined needs of primary customers. * Identifies
patterns, makes recommendations for changes to policy and procedures. *
Through mediation and negotiation, ensures a positive working
relationship between physicians, employees, patients and families in
order to support and maintain the highest quality of patient standards.
- Conducts investigations for Law Department, negotiates settlements as
instructed. * Advises on HIPAA regulations. * Provides leadership and/or
consultation to committees that impact on consumer needs and respect
patients' rights. * Participates on other committees as indicated. *
Provides education as needed. * Other duties as assigned. Education: *
Bachelor's degree in Communication, Psychology, Sociology or related
field. Certifications: * None required. Complexity of Work: * Requires
strong leadership, communication, analytical and problem solving skills.
- Must be able to work in a stressful environment and take appropriate
action. Work Experience: * Minimum three years related experience
investigating and resolving complaints of a complex nature with special
emphasis on mediation, negotiation, oral and written communication,
problem resolution and program development. Physical Requirements: *
Manual dexterity to operate office equipment. * May require extended
periods of standing, walking or sitting. * Good visual acuity through
normal or corrected vision. Personal Protective Equipment: * Follows
standard precautions using personal protective equipment as required.
The policy of Cleveland Clinic and its system hospitals (Cleveland
Clinic) is to provide equal opportunity to all of our employees and
applicants for employment in our tobacco free and drug free environment.
All offers of employment are followed by testing for controlled
substance and nicotine. Job offers will be rescinded for candidates for
employment who test positive for nicotine. Candidates for employment who
are impacted by Cleveland Clinics Smoking Policy will be permitted to
reapply for open positions after 90 days. Decisions concerning
employment, transfers and promotions are made upon the basis of the best
qualified candidate without regard to color, race, religion, national
origin, age, sex, sexual orientation, marital status, ancestry, status
as a disabled or Vietnam era veteran or any other characteristic
protected by law. Information provided on this application may be shared
with any Cleveland Clinic facility. Cleveland Clinic is pleased to be an
equal employment employer: Women/Minorities/Veterans/Individuals with
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Cleveland Clinic Cleveland Clinic 2,275 reviews Cleveland Clinic,
located in Cleveland, Ohio, is a not-for-profit multispecialty academic
medical center that integrates clinical and... Let employers find you
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