Job Description

Under general administrative direction, the Clinical Training & EHR Support Analyst supports the Portfolio Electronic Health Record training for the University of Maryland Medical System. This role will provide direct technical support for clinical and operational end users of the electronic health record. This role will provide high level front line customer service and interact with staff in a professional manner. This staff will round on units, answer support calls from departments, and solve/answer hardware/software/workflow questions. Activities include tracking and documentation of user requests, engaging appropriate site/corporate /client resources to support the operations and timely closing of support requests. This role will assist in the development and implementation of strategic initiatives that will enable employees to develop competence in the use of computer software and systems utilized by both clinical and non-clinical employees throughout the University of Maryland Medical System (UMMS).

This role is accountable for the quality of informatics training and support services delivered, for coordination with IS&T application training teams, and for contributing to the design and maintenance of systems to support multidisciplinary team functioning and continuity of services within UMMS Hospitals and the Medical System. The Clinical Training & EHR Support Analyst also may manage small to medium projects or specific aspects of projects and initiatives for training and support for clinical or business applications in the healthcare environment.

Qualifications

Education and Experience

• Bachelor’s degree in Nursing or applicable field or comparable applicable industry experience preferred.
• Where applicable for Clinical Roles, clinical licensure in the State of Maryland, or eligibility for licensure due to Compact state agreements is required..
• Three or more years of clinical experience or comparable education and clinical experience in related healthcare field required.
• Informatics or Training Industry Certification recommended.
• Application credentialing required within first 90 days of hire.

Additional Information

All your information will be kept confidential according to EEO guidelines.