SALARY RANGE: $45K - $48K ANNUALLY, PLUS BONUS

JOB SUMMARY:

Comfort Keepers is seeking a well-spoken dynamic individual with great people skills to conduct in home assessments of potential clients for the purpose of converting the lead to a client. The candidate should have a background in home or health care/ Sales experience is a plus.

QUALIFICATIONS

• Must be able to work from car and visit various facilities such as hospitals and doctors' offices and the home of potential clients as well as our office.
• College degree preferably in Health Care, gerontology, or Marketing Management and two years related experience and/or training
• Ability to complete CSA within 1 year of employment
• Requires proficiency in word processing and computer skills (Office, Excel, & Power Point)
• Will master additional software including Google Calendar and eRSP management system
• Must possess and demonstrate excellent communication, human relations, and organizational skills as well as positive professional, business image and dress for success
• Must be a team player and work cooperatively with other members of the management team
• Responsibilities
• Under the direction of the Director of Operations, Client Care Coordinator performs intakes, client assessments and creates plans of care for new clients
• The CCC also contacts, presents, and develops referral relationships to ensure the best care for our clients by sharing the plan of care, assessment, and guide to care; giving an understanding of what collective team is doing for our clients
• Works with the entire office and caregiver staff to coordinate care for our clientele
• Interfaces with various referral sources and partnering with care providers to coordinate care and further develop those relationships
• Responsible for data entry that develops reports for the Director of Operations on a weekly basis, discussing successes and opportunities, and revisiting KPI's and goals
• Participates in management on-call rotation as necessary
• Performs assessments/in-home sales calls to establish services for potential clients
• Implements contracts and agreements to ensure sales goals are met
• Develops and maintains relationships with prospects, clients, care providers and referral sources database for relationship management
• Responsible for entering contacts, visit information (notes), and activity documentation in agency management system
• Follows up with prospects and clients, as well as referral sources on consistent basis, to provide best possible client coordination experience
• Tracks and reviews all efforts with DOP weekly using KPI reports
• Attends weekly management meetings and participate in the development of systems and procedures to improve care coordination, client satisfaction, and employee performance
• Supports office operations as needed
• Assists the other members of the management team as needed
• Is responsible for field training, spot checks, initial meet and greets
• Conducts scheduled and unscheduled supervisory visits for clients and caregivers
• Participates in on-call rotation by carrying the agency's emergency cellular phone
• While on-call, handles all client, caregiver, and scheduling issues that occur and conducts new client intakes as needed
• Is responsible for covering caregiving shifts in the event that a caregiver cannot be located to staff it
• Organizes and supports a wide variety of sales and marketing activities like event planning and ordering marketing materials including promotional items, attending fairs and other community events
• The employee will be expected to perform other reasonable related duties as assigned
• Benefits

This job description is not intended to be all-inclusive. The employee will be expected to perform other reasonable related duties as assigned.

WORKING ENVIRONMENT:

Office environment and client homes. Must also be able to work from car and visit various facilities such as hospitals and doctors' offices.

ABOUT COMFORT KEEPERS:

Comfort Keepers® is a growing international franchise network offering personal care, homemaker- companion care, and other care services allowing individuals to remain in the privacy and comfort of their own homes. Founded in 1998, Comfort Keepers has grown to more than 756 locations in the United States, Canada, United Kingdom, Ireland, Portugal, Australia, and Singapore.

Comfort Keepers offers a wide range of in-home care services ranging from personal care and companionship and works with families and decision-makers to create a customized plan of care for each client. We pride ourselves in providing quality service and treating all of our clients and caregivers with the highest level of respect and care.

Comfort Keepers office location in Buffalo Grove, IL serves as headquarters to the branches located in Park Ridge and Elgin. As one of the leading franchisees in the network, our Comfort Keepers team plays a big role in serving senior communities of Cook, Lake and DuPage counties.