Concierge - Patient Experience & Culture - Part Time, Evenings
Long Island Community Hospital has served this richly diverse region as a patient-first community hospital for more than 60 years. As Long Island's only independent community hospital, we are 100% committed to becoming the community's healthcare provider of choice with our greatly enhanced services including the Knapp Cardiac Care Center, our highly-advanced heart disease diagnosis and treatment facility, our new modern surgical pavilion, our unique ER approach, and our high-touch services including women's imaging, sleep laboratory and orthopedics and more. These services are delivered with the highest level of compassion by our LI Community Hospital staff - Long Islanders with an unmistakable mix of courage and heart who care about the people right here in our community and whose sole purpose is to provide personalized comfort. For more information, go to licommunityhospital.org , and interact with us on LinkedIn , Glassdoor , Indeed , Facebook , Twitter , YouTube and Instagram .
Position Summary:
We have an exciting opportunity to join our team as a Concierge - Patient Experience & Culture - Part Time, Evenings (12:30PM - 8:30PM, Sun/Mon/Fri) - Pat.
In this role, the successful candidate Under the supervision of the Manager of Volunteer Services and Patient Advocate represents the Volunteer Services Department and Hospital as a greeter in a courteous compassionate and professional manner adhering to procedures guidelines and regulatory i e HIPPA Welcomes and assists visitors and families as they arrive utilizing the hospitals core values and customer service excellence standards Responsibilities include but not limited to general clerical duties greeting and obtaining patient information and verifying through the Hospitals internal computer system scanning and performing temperature checks upon arrival screening and answering phone calls in a professional manner transferring calls appropriately/correctly and performs any other duties as assigned Demonstrates the ability to collaborate with hospital personnel
Job Responsibilities:
1. **Administrative support to the Director Patient Experience and Culture**
* Initiates composes transcribes and types detailed routine and non routine correspondence such as letters nbsp; Responds to requests for information and various reports Proofreads and edits written materials Distributes completed minutes to meeting participants according to time guidelines
* Performs noncomplex arithmetic calculations when monitoring departmental budgets
* Ability to demonstrate poise tact and diplomacy
* Types confidential and sensitive reports Prepares all contracts ensuring that information is updated if necessary such as address or rate change and mails out
* Tracks finalized contracts and provides follow up to obtain contracts not returned
* Gather and summarize data for reports finds solutions to various administrative problems
* Schedules and maintains appointment calendar and organizes/prepares paperwork necessary for various meetings Able to retrieve files as needed for research follow up and meetings
* Prepares and updates calendar for meetings on a daily basis nbsp; Post monthly calendar of meetings Books appropriate room and audio/visual needs
* Maintains volunteer documentation/records; assists with coordinating assignments nbsp;
* Utilizes knowledge of a variety of hospital policies and procedures in order to carry out assigned administrative responsibilities
* Works together as a team player within department and hospital as a whole to see that the needs of the staff are met
* Receives and sorts mail on daily basis Respond to routine inquires for information
* Establishes work priorities and meets deadlines Pre book all regularly scheduled/on going meetings to avoid overbooking
* Prioritizes workflow to assure all projects and day to day functions are completed in a timely manner nbsp; Performs other duties and assignments as delegated
* Participates in performance improvement activities by attending monthly staff meetings to stay informed of the constantly changing health care arena
* Demonstrates a willingness to share ideas to improve the quality of agency services
1. **Maintains contacts through telephone communication electronic communication meetings and visitors**
* Screens calls relays messages and forwards to Director Patient Experience and Culture nbsp; In Director/Manager absence offers assistance in handling the callers matter if possible or routes to the appropriate area advisor
* Receives and screens telephone calls and visitors responds to requests answers questions takes complete and accurate messages
* Responds to inquiries researching and resolving issues and demonstrating an ability to deal with various members of all levels of the hospital staff
* Maintains contacts with influential inside and outside personnel
* Obtains and relays information by arranging meetings and conferences setting up appointments
* Relays highly sensitive and confidential information
* Recommends appropriate changes in office procedures filing and record keeping procedures in order to improve efficiency productivity and cost effectiveness
* Operates standard office machines and equipment such as calculators word processors printers and photocopiers
* Purges file cabinets of unused or outdated files when necessary and prepares them for long term storage
* Assures and keeps filing and resource binders up to date in organize folders neatly and orderly
Minimum Qualifications:
To qualify you must have a High school diploma or equivalency Highly skilled level of written and verbal communication skills Approximately three to five years progressively more responsible related work experience Excellent computer skills Proficient in; Microsoft Office Excel KRONOS RAS Basic computer knowledge word excel power point and analytical skills Professional interpersonal skills Ability to concentrate and pay close attention to detail for up to eighty percent of work time Strong organizational skills with the ability to compose type and proof materials establish work priorities and meet deadlines in a fast paced environment Ability to continually demonstrate poise tact and diplomacy Ability to keep issues of Confidentiality Ability to handle multiple tasks in a fast paced environment
Qualified candidates must be able to effectively communicate with all levels of the organization.
Long Island Community Hospital provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.
Long Island Community Hospital is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view Long Island Community Hospital's EEO policies, please click here. Please click here to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.
Long Island Community Hospital provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $16.05 - $21.66 Hourly. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
To view the Pay Transparency Notice, please click here
Required Skills
Required Experience