Configuration Technician

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the AT&T Lab team?

Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution. Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, FLX21 group, and assisting on handheld devices as well as recertification of smaller components, functional items, and radios.

A Brief Overview

The Configuration Technician I role performs production level logical configurations and testing. This position follows detailed work instructions provided by Engineering team to accomplish tasks. This position also works cross-functionally with other teams within the Supply Chain organization. The Configuration Technician I role reports directly to the Production Supervisor.

Job Responsibilities

• Configuration & testing of multiple vendor networking, wireless, telecom and collaboration devices.
• Configuration & testing of core network storage and server technologies or general telecommunication products based on program needs
• Implement knowledge and strong understanding of how the operations of the department impact other diverse work units.
• Applies technical knowledge of product to ensure proper functionality and operation
• Assist in the optimization of work instructions and further documentation
• Assist in basic level troubleshooting process for defective devices, logical issues, or systematic errors on a wide range of technologies to ensure product is functional
• Logical work to load OS (Operating system), loading license, and update firmware per customer requirements
• Configure, upgrade, and test networking and telecom equipment (routers, switches, servers, wireless, voice, video, radio access network items based on program needs)
• Use established tools to communicate task status on a continuous basis
• Capture QC records and perform QC checks to validate logical configuration requirements
• Complete physical audit of equipment and accessories
• Understanding of installation and configuration instructions with various platforms of hardware and ensures accurate information capture
• Provide input for the continual improvement of customer production solutions

Education Qualifications
Associate's Degree Information Technology preferred

Work Experience
A minimum of 2 years' progressive experience in a related field required

Other Work Experience
1-2 years of hands-on experience with router/switch, wireless, voice, security, and SAN solutions

Travel Requirements
None

Knowledge, Skills, and Abilities

• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.

• Demonstrates the discipline of planning, organizing and managing resources and activities to achieve specified outcomes within a clearly defined timeframe and standards.

• Identifies documentation needs and develops technical reference documentation in accordance with standards and styles.

• Communicates with clarity and precision, presenting complex information in a concise format that is audience appropriate.
  Serves in a “player coach” role by managing, reviewing and conducting the day-to-day work in a specific technical domain area; applies domain knowledge to develop solutions to problems.

• Leverages technical knowledge of products to meet customer needs and understands market segments as well as market data trends.

• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.

• Ability to take instruction and independently execute on the directives.

• Ability to read engineering drawings (network designs documents, rack elevations)

• Knowledge of different testing hardware and software platforms

• Knowledge of a broad range of network infrastructure cable types and best practices.

• Experience at working both independently and in a team-oriented, collaborative environment is essential.

• Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities and the ability to prioritize in a high-pressure environment.

• Strong written and oral communication skills.

• This role includes assignment of work for specific WWT customers. Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Licenses and Certifications
CCNA - Cisco Certified Network Technician preferred

Physical Demands

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30” to 72”: Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?
Individual Contributor

Level of Autonomy
Work is accomplished with moderate supervision. Follows established and detailed directions. Work is reviewed for accuracy and overall adequacy.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $18.46-19.25 an hour. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

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