Job Description
The Home Care Customer Success Manager (Home Care CSM) will be responsible for the success and retention of their individual portfolio of home care customers. The Home Care Customer Success Manager will build deep relationships with a portfolio of home care agencies by onboarding, providing ongoing support, and driving conversion of A Place for Mom’s referrals for each agency. This role is critical to help our customers generate the highest return on their investment with A Place for Mom, expand our relationship with each customer, and increase retention.
To help achieve this, the Home Care CSM tracks and analyzes results for their account portfolio and communicates those results out to their accounts – offering insights into and suggestions for increasing activations and driving revenue. The Home Care CSM will be evaluated by the performance of their individual portfolio of accounts on a quarterly basis.
Who you are:
The ideal candidate is both a sales person and an account manager who is highly competitive, results oriented and dedicated to working with our customer organizations to grow revenue. You are an excellent communicator – both verbal and written – and have tremendous analytical and follow up skills.
The Home Care CSM works closely as a single supportive team with teams across A Place for Mom, including the Home Care Acquisitions, Data & Analytics, Care Advisors, and the rest of the Home Care Support Team, to achieve their goals by nurturing customer relationships and improving customer retention and performance. This position reports to the Manager of Home Care Customer Support.
What you will do:
Qualifications
Education Requirements
Bachelor’s Degree preferred
Key Performance Indicators include but are not limited to
This job will involve travel outside of the local market 10% of the time.
Additional information
Compensation
Additional Information
All your information will be kept confidential according to EEO guidelines.
*This is a fully remote role that can be located anywhere within the continental United States
A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify .
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