Under the direction of the Administrative Director of Patient Financial Services and Associate Administrator, the Patient Access Director plans, directs, organizes, manages and evaluates staff in the Patient Access units. Responsible for directing and managing the activities of staff to create an environment of excellent customer service and identifying opportunities to aid in setting goals, priorities and optimizing staff performance through process redesign, policy/procedures and communication. Serves as a role model for ethical management behavior and promotes an awareness and understanding of positive ethical and moral principles consistent with mission, vision and values of El Paso Children’s Hospital. Collaborate with ancillary departments, nursing leadership, and Community Medicine providers. Designs and ensures implementation of processes that systematically monitor, analyze and contribute to the accurate and appropriate patient and billing disposition that will support a cohesive and efficient revenue cycle.

Required Skills

1. Knowledge of principals and fundamentals of budgeting, accounting, record-keeping and business writing.
2. Analytical and problem-solving skills required.
3. Must be able to demonstrate understanding of and ability to interpret third party payor principles and terms. Must be proficient in determining applicants eligible for Financial Assistance according to El Paso Children’s Charity Care guidelines.
4. Ability to establish and maintain effective working relationships.
5. Ability to exercise independent judgement in unusual and stressful situations.
6. Bilingual English/Spanish required.
7. Strong organizational, leadership, customer relations, oral and written communication skills and the ability to prioritize, multi-task and delegate are required for effective communication with patients, physicians, public, staff and administration. Ability to adapt and respond effectively to constant changing service environment.
8. Knowledge of medical terminology, familiarity with HCPCS and ICD-10 coding, preadmission, authorizations, verification, insurance, and reimbursement contracts.
9. Knowledge of computer software programs (Excel, Word preferred) and use of basic office equipment.

Required Experience

Work Experience:
Five years in a hospital and/or medical practice environment required.
Three years of management/supervisory experience in a healthcare environment required.

License/Registration/Certification:
None

Education and Training:
Bachelor's Degree in Business Administration, healthcare or related field.

1. Knowledge of principals and fundamentals of budgeting, accounting, record-keeping and business writing.
2. Analytical and problem-solving skills required.
3. Must be able to demonstrate understanding of and ability to interpret third party payor principles and terms. Must be proficient in determining applicants eligible for Financial Assistance according to El Paso Children’s Charity Care guidelines.
4. Ability to establish and maintain effective working relationships.
5. Ability to exercise independent judgement in unusual and stressful situations.
6. Bilingual English/Spanish required.
7. Strong organizational, leadership, customer relations, oral and written communication skills and the ability to prioritize, multi-task and delegate are required for effective communication with patients, physicians, public, staff and administration. Ability to adapt and respond effectively to constant changing service environment.
8. Knowledge of medical terminology, familiarity with HCPCS and ICD-10 coding, preadmission, authorizations, verification, insurance, and reimbursement contracts.
9. Knowledge of computer software programs (Excel, Word preferred) and use of basic office equipment.