At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

MedTech Sales

Job Sub Function:

Technical Sales - MedTech (Commission)

Job Category:

Professional

All Job Posting Locations:

Pittsburgh, Pennsylvania, United States of America

Job Description:

We are searching for the best talent for EP/Ultrasound Clinical Account Specialist to be in Pittsburgh, PA.

About Cardiovascular

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Cardiovascular? Ready to join a team that’s reimagining how we heal? Our Cardiovascular team develops leading solutions for heart recovery, electrophysiology, and stroke. You will join a proud heritage of continually elevating standards of care for stroke, heart failure and atrial fibrillation (AFib) patients.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech

Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.

The EP/Ultrasound Clinical Account Specialist (EPUCAS ) will provide expert clinical and technical assistance and training to physicians and Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System and associated EP catheters, Partner Ultrasound Systems and associated AcuNav™ and SOUNDSTAR™ catheters, and all related software modules, generators and pumps) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals. The EUCAS is responsible to build and maintain mutually beneficial relationships with IC & EP physicians & Lab staff in order to identify and foster interest in new products or product indications to grow and develop the company’s product and technology utilization. The EUCAS reports directly to the Regional Business Director and partners with Territory Managers, EP CAS, Field Service Engineers to ensure alignment and coordination of activities to meet business objectives

DUTIES & RESPONSIBILITIES

Under (e.g. limited supervision, general direction, etc.) and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

• Provides expert clinical product and technical assistance and training to EP/IC physicians and staff on the effective use of the CARTO® System and associated EP catheters, AcuNav™ and SOUNDSTAR™ catheters in EP and IC procedures.
• Provide expert clinical product and technical assistance and training to physicians and EP Lab Staff on the effective use of BWI’s systems and catheter equipment (e.g., The CARTO® System, Partner Ultrasound Systems, software modules including CARTOSOUND ™, CARTOMERGE™ and the Stockert RF generator) during case procedures within an assigned geography, and in a manner that leads to meeting and exceeding business goals.
• Educate customers on all BWI products to optimize effective usage by providing technical and clinical information and in-service trainings. Shares best practices to increase value for customers.
• Uses consultative selling techniques to identify potential sales opportunities within the account. Creates awareness of BWI solutions and facilitates Territory Sales Manager (TM) contact with the key decision makers to drive incremental business
• Maximizes customer case support capability through proper planning and scheduling techniques.
• Drives collaboration and maintains consistent, open lines of communication across the assigned responsibilities with internal partners including regional teams/Pods (i.e. TMs, EP CAS, CAEs) as well as support personnel (i.e. Marketing, FSE, RBD).
• Drives collaboration and maintains consistent, open lines of communication with external partners (i.e. Siemens, GE, Gore, etc.)
• Develop and share best practices with US Field Sales and Service colleagues and internal partners.
• Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.
• Stays current on company products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.
• Prioritize and appropriately respond to requests in a high-stress environment. Maintain composure and problem-solving focus during stressful interactions.
• Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders. Formulate solutions based on dialogue and input gained during session.
• Provide mentoring for new BWI commercial team members as requested.
• Respond daily to requests by email and voicemail from customers, practitioners and partners.
• Perform administrative work, including managing account documentation, compliance training requirements, expense reporting, and Company system input.
• Maintain Safe Fleet standards according to Company guidelines.
• Responsible for communicating business related issues or opportunities to next management level
• Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition
• Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures
• Performs other duties assigned as needed

QUALIFICATIONS:

• A minimum of a Bachelor’s degree, OR 4 years of relevant professional work experience OR 4 years military experience OR A minimum of 2 years at a CAAHEP accredited echocardiography/sonography degree program, nursing, or other health care/health science related degree
• Registry of Diagnostic Cardiac Sonography (RDCS) in adult or pediatric echocardiography or Cardiovascular Credential (CCIRCS) required
• A minimum of 2 years of clinical or technical work experience in a patient care or hospital environment,
• A valid Driver’s License
• Will be required to maintain advanced clinical knowledge of cardiac ablation and cardio imaging, technical knowledge of EP and Ultrasound technology, advancements, and the business landscape.
• Maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends.
• The ability to travel related to this role is required. Must be willing and able to travel up to 60% overnight locally, regionally, and nationally.
• Required to work in a hospital laboratory setting, attending live patient cases, and wear protective gear (i.e. lead aprons).
• Position requires sitting/standing in protective equipment for extended periods of time.
• Must live within Region or within 50 miles of assigned accounts

Strongly Preferred:

• Maintaining at least one of the following industry certifications - IBHRE, RCES is strongly preferred.
• Experience working with highly complex technical systems and/or working in a critical patient care setting.
• Electrophysiology/Catheter Lab or EP/Cardiovascular Device, or Cardiovascular Ultrasound System experience is strongly preferred.
• Effective communicator with all levels of patient care team.
• Self-starter who performs well with autonomy
• Problem solver who can think critically in high pressure environments
• Receptive to constructive feedback and collaborates and works well in team environment
• Able to take large amounts of data and translate information into actionable insights

REQUIRED KNOWLEDGE, SKILLS, ABILITIES and CERTIFICATIONS/LICENSES:

• Must successfully complete all Company training programs and pass the Company certification process, as well as all customer mandated and vendor credentialing requirements.

ADDITIONAL POSITION REQUIREMENTS

• Exempt position requiring the ability to establish an elastic and effective work schedule that accommodates frequent disruptions to routines with extremely flexible work hours to meet objectives and customer schedules.
• Must be willing and able to travel up to 60% overnight locally, regionally, and nationally.
• Required to work in a laboratory setting near or with heavy equipment, ability to lift 60 lbs., and wear protective gear (i.e. lead aprons).
• Adheres to customer protective, safety, and security protocols.
• Must have valid driver’s license in state of residence and clean driving record.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource. #RPOAMS

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.