Adventist Health System > United States > Orlando, FL > Admin - Clerical > Medical Secretaries Scheduler Outpatient Scheduling - Altamonte Springs - Per Diem at Adventist Health System Date Posted: 3/6/2018 Apply Not ready to Apply? Job Description Job: Administrative / Business Support Organization: Florida Hospital Shift: On Call Job Posting: Mar 5, 2018, 3:24:30 PM Scheduler Outpatient Scheduling - Altamonte Springs - Per Diem Orlando seeks to hire Scheduler who will embrace our mission to extend the healing ministry of Christ. Facility Profile: Located on a lush tropical campus, our flagship hospital, 1,107-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Altamonte houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year. Department Profile: An Outpatient Scheduler schedules and pre-registers patients for tests in Radiology, Women's Medicine, Cardiology, Rehab, Respiratory Care, Pain Medicine and other ancillary departments using two unique computerized scheduling systems; CERNER and Suncare. The scheduler provides special instructions for procedures and directions to facilities and departments. Actively participates in outstanding customer service while collaborating with physicians and all ancillary departments with the Florida Hospital and Florida Radiology Imaging locations. Work Hours/Shifts: Mon Fri, Hours vary Job Summary: The Scheduler facilitates the scheduling of patients for available services. Works with numerous departments while multi-tasking and maintaining accuracy and performance within a fast-paced call center environment. Interacts in a professional and timely manner with patients, physician offices, and other department personnel to accomplish patient satisfaction. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Knowledge, Skills, Education, & Experience Required: Customer service experience, preferably in a healthcare setting Ability to discuss patient-related issues that are confidential in nature and act accordingly Effective oral communication and listening skills Excellent telephone etiquette Detail-oriented with ability to multi-task at a high level Ability to work in a fast-paced, metric-driven environmentli> Creative problem-solving skills and eager to find customized patient-centric solutions) Computer skills in a Windows environmentli> Recent hospital experience (Preferred) Associates Degree in business, healthcare administration, marketing, or related field (Preferred) Three years of customer service/telephone experience (Preferred) Knowledge of medical terminology (Preferred) Knowledge of health insurance (Preferred Licensure, Certification, or Registration Required: N/A Job Responsibilities: Demonstrates through behavior Florida Hospitals Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organizations Performance Excellence Program Performance: Maintains established performance levels as identified by department. Utilizes phone system and maintains service level and abandonment rate goal that is consistent with department goals. Is available to take calls at all times while logged on phone system maintaining a minimum status of inactivity. Accuracy: Enters accurate information in required systems. Updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interactions in a way that preserves patient satisfaction for Florida Hospital. Reports errors and mistakes found in system to direct supervisor to promote education, coaching, and training opportunities of others.. Compliance: Adheres to policies, procedures, and standards. Uses discretion when discussing patient-related issues that are confidential in nature, and acts accordingly. Efficiency: Schedules patients efficiently and strives to fill customer requests on first call. Obtains necessary scheduling, demographic, insurance, and clinical information to schedule, cancel, or reschedule events by calling the physician office, department, or a scheduling supervisor with a minimum of call transfers or callbacks. Uses judgment in ending call before completion and calls customer back at an agreed upon time if an additional call is required to complete the customer's request. Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals. Completes data entry for patient charges in a timely and accurate manner. Follows up with appropriate staff to complete any missing information on the patient care record. Customer Service: Delivers excellent customer service through utilizing a pleasant tone of voice along with a friendly and helpful attitude, while keeping conversation focused on the customer. Handles calls promptly and efficiently. Builds customer loyalty through exceptional listening, relationship building, and strong written and verbal communication. Researches options in order to accommodate best time and location for patient, as well as acceptance of insurance. May call physician office or department to obtain information necessary to schedule events. Attempts to resolve customer issues before escalating calls to direct supervisor, or as directed. Communicates with clinical staff/management regarding questions on procedure booking. Notifies Specialty Coordinators of cases with specific needs. Skills Development: Maintains skill level and knowledge by reading scheduling updates, attending training sessions, and completing study materials provided by the department. Participates in customer service workshops and seminars. Completes customer service exercises and lessons as recommended and/or provided by direct supervisor and/or department management/leadership. Completes department-specific competencies with a score that meets department standards and expectations.. Teamwork: Is respectful of co-workers and offers assistance as needed to help others complete assigned tasks. Participates in activities that promote camaraderie and a friendly workplace. Attends regularly scheduled department meetings and other Florida Hospital events as required. Readily voices concerns and problems to direct supervisor and/or department management/leadership. If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Scheduler opportunity with Orlando and apply online today. Job Keywords: Scheduler, Billing, Finance, Orlando Apply Not ready to Apply? .at300b:hover, .at300b:hover > * { opacity: 1; } body { overflow-x:visible !important; } Share With https://www.jobs.net/jobs/adventisthealthsystem/en-us/job/United-States/Scheduler-Outpatient-Scheduling-Altamonte-Springs-Per-Diem/J3N4N173W2JKYDC4J44/ Scheduler Outpatient Scheduling - Altamonte Springs - Per Diem #main.color-bg-white, #main.color-bg-sidebar{ overflow:visible; *zoom: 1; } #main.color-bg-sidebar:before, #main.color-bg-white:before, #main.color-bg-sidebar:after, #main.color-bg-white:after {display: table; content: ""; line-height: 0;} #main.color-bg-sidebar:after, #main.color-bg-white:after {clear: both;} .addthis_button_facebook_like span { /min-width: 45px;/ /width: auto !Important; margin-right: 50px;/ } .addthis_button_facebook_like iframe { /width: auto !Important;/ } Job Snapshot Employee Type: Per Diem Location: Orlando , FL Job Type: Admin - Clerical, Health Care Experience: Not Specified Date Posted: 3/6/2018 About Us About Adventist Health System Who We Are We are one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential both personally and professionally. Who You Are You are a compassionate, talented professional who wants to work in an environment where you can live out your faith and your values. You are excited about being part of a team that uses the latest technology and medical research to ensure patients receive quality care, but who also recognize that great care is always personal. You enjoy going out of your way to make each patient and their family feel special, and are passionate about guiding them toward optimal health. Click here to learn more Our Community Our community is global and so is our reach. From coordinating medical mission trips in Ethiopia to planting school gardens in Florida, we are constantly seeking ways to go beyond hospital walls in improving the health of our communities. As a member of our team, you will be encouraged to use your talents in fun, meaningful ways that bring joy and healing to people around the world. Our Mission Part of this worldwide network, Adventist Health System was founded in 1973 to support and strengthen the Seventh-day Adventist health care organizations in the Southern and Southwestern regions of the United States. Today it is a national leader in quality, safety and patient satisfaction, comprised of 46 hospital campuses and nearly 77,000 employees. Although separated by geography, each of our facilities is united by the mission of Extending the Healing Ministry of Christ . Today we continue the tradition of whole-person care by practicing and sharing CREATION Health, a blueprint for living a healthy, happy life based on the principles given in the Bibles creation story: Choice, Rest, Environment, Activity, Trust, Interpersonal relationships, Outlook and Nutrition. We provide comprehensive benefits, training and advancement opportunities. We care for our employees as well as we care for our patients.