About American Family Care
American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers compensation and occupational medicine. Each location is equipped with an onsite lab and in house x-ray capability.
AFC is the parent company of AFC Franchising, LLC (AFCF) and this position will be in that division, working directly with franchise owners of American Family Care centers.
Summary
AFCF is looking for an Opening Consultant (OC) to join our growing support team. The OC directly reports to a Director of Regional Operations and facilitates/oversees the clinic opening process of a Franchise location. Emphasis is placed on coordination between the Franchisee, the Franchisor, and all necessary vendors to ensure a successful opening of a new clinic in compliance with all system standards.
This position requires a collaborative self-starter who has a proven track record of success in client-facing environments. You'll need to think on your feet while using your strong communication, listening, and problem-solving skills. A high level of attention to detail and a passion for providing a true white glove client experience are a must.
This position is based at the AFC Corporate Office in Birmingham, AL
Essential Duties and Responsibilities
● Conduct consultation calls on a regular basis regarding marketing/advertising planning, Go Live training, Grand Opening events, coaching and role playing, customer/patient relations improvement, profit/loss review and analysis including projections, and medical office operations management support
● Cultivate and preserve Franchisee/vendor relationships
● Support Franchisee during pre-opening phase including, but not limited to, assisting with site selection, floor plan approval, practice management software training, and business planning
● Coordinate all training activities with the appropriate departments/individuals and ensure that all training materials and resources have been directed to the appropriate parties
● Provide necessary counsel and assistance to Franchisees for development and improvement of business plans, including, establishing specific goals, objectives and strategies for sales, controls, profits, human resource plans, development, marketing, etc
● Ensure physical facilities of assigned Franchisee locations comply with Franchisor standards.
● Coordinate any and all resources/support from all appropriate departments for assigned Franchisees
● Complete any and all month end reports, new store follow-up reports, weekly expense reports, preparation of classes, etc.
● Strictly adhere to Company and departmental policies and procedures regarding the appropriate use of Company databases
● Develop and maintain proficiency in the use of the Company’s database.
● Ensure implementation of all company policies, procedures, programs and new concepts with assigned Franchisee locations
● Some travel may be required.
● Other duties and responsibilities as assigned.
Qualifications
● Strong communication skills
● Strong attention to detail
● Outgoing and confident personality who is comfortable presenting in person and online.
● Team player who can also take initiative and work in an autonomous fashion.
● Ability to manage confidential or sensitive information
● Awareness of, adherence to and compliance with appropriate policies and procedures
Educational Requirements
● Bachelor’s Degree in Business Administration, Business Management, Health Care Management, or related field
● Urgent care or medical office experience preferred