Hinge Health's mission is to improve the lives of everyday people with chronic conditions by digitizing the delivery of care - starting with musculoskeletal health. We're already achieving remarkable outcome improvements - helping people conquer chronic pain, avoid surgery, return to work, and get back to doing the things they love.

You'll be joining a small, potent team of 25 employees entering a pivotal time in our lifecycle - we raised our Series A 6 months ago, are rapidly signing customers, and are looking to scale in 2018. As a small team, we're firm believers in letting you own your role and in continuous learning. To that end, we have a book club where we discuss topics in digital health, design thinking, entrepreneurship, sales, and more.

THE HEALTH COACH ROLE

As we grow, we're looking to expand our Clinical Coaching team with industry-leading health coaches. We are looking for people who are fully committed to the mission of Hinge Health and the lifestyle changes we inspire, and who want to leave an immediate mark on their team. If you're the right fit for us, you'll wake up each morning inspired to get things done and help your team of patients succeed.

YOU'LL LOVE THIS ROLE IF YOU HAVE / ARE

• You are passionate about the intersection of technology and healthcare
• A compassionate and empathetic people person - you're a great listener, you have an impeccable character, and you're always a pleasure to speak to. You also have no problem holding patients accountable to their health goals.
• Outstanding and professional communication skills - you'll be liaising via email, phone, and text with patients and your internal team.
• Patient, attentive and non-judgmental - you know how hard it can be to change old habits, but you never give up on people.
• Exceptionally detail oriented and organized.
• You'll need to be able to confidently and proactively manage a large number of patients at once (50 - 100 at any given time). 
• Willing to make an inviolable commitment to participant privacy.
• Have a sense of humor and like to have fun. We work hard, but we laugh a lot too! :)

KEY RESPONSIBILITIES

• Guide our patient base through our structured 12-week Digital Care Pathways and help them overcome chronic musculoskeletal disorders.
• Listen openly to participant challenges, get creative in adapting to their needs, and work with them toward healthy lifestyle changes, while keeping them focused and energized.
• Our coaching approaches are constantly evolving and often highly personalized - and you'll play a key role in driving this evolution, so you'll also need to be independent, flexible, and thrive in a fast-paced work environment that encourages critical thinking and creative problem-solving. 
• Actively collaborate with our Product, Data and Design teams to discover and drive digital health coaching best practices.
• We want you to constantly question how and why we do things, and suggest alternatives to improve the patient experience and our efficiency.
• Your opinion is valued from day 1, and we just love fresh eyes!
• Stay up-to-date on best practice guidelines for musculoskeletal health and chronic pain management.

PREFERRED EXPERIENCE

• 2+ years in digital health coaching, patient interaction, clinical customer service, or a similar role.
• Certified Health Coach, Master's in Health Coaching, or similar certification (ACE,CHES, etc.)
• Trained in Motivational Interviewing (Certification is preferred)
• Experience with medium to large case loads (75+ patients)
• Prior startup experience, especially in digital health.
• Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, diabetes, weight loss & nutrition, mental health.

BENEFITS

• Competitive salary
• Meaningful stock options (we want everyone to feel like a real owner)
• Medical, Dental, and Vision
• Very flexible vacation policy
• Opportunity to join a fantastically talented, diverse, and passionate team at a pivotal time in the company's lifecycle

LOCATION

We are hiring for this position in San Francisco, California, and Chicago, Illinois. Remote work is not an option at this time. 

TO APPLY

If you think you can add something unique to our driven, empathetic, and talented team, we'd love to meet you! Applications without a cover letter will not be considered.

No recruiters, please.

Job Type: Full-time