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IPT Engineer

Woongjin, Inc

IPT Engineer

San Jose, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Understanding telecommunication and Voice end-user technical support

    Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/off-site. Demonstrates a degree of experience managing vendor/carrier end-user support

    Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action

    Salary :$70K-$76K / year

  • Qualifications

    Qualifications

    • 4-year college degree (Field Of Study: Telecommunications)
    • Minimum of 5 years of voice system relevant professional experience
    • Understanding the concept of voice networking

    o Layer 1: understand the type of cables

    o Layer 2 & 3: understand Access List, Voice VLAN, AV signal, voice packet, and media and call routing

    • Understanding the concept of data networking

    o Layer 1: understand types of cables

    o Layer 2 & 3: understand Access List, Access VLAN, packet, routing, and switching

    • Work with various voice service providers
    • Able to decide end-voice device type and equipment needed for the business and able to configure and deploy equipment as needed
    • Understanding of voice signaling, protocols, SIP, analog voice circuits, and how to troubleshoot each
    • Ethernet, IP troubleshooting and testing using Fluke test equipment
    • Experience in Microsoft Excel documents
    • Understanding of IP Networking, VOIP, TDM technology, and voice-related third-party equipment
    • Must be detail-oriented with good organizational and time management skills
    • Ability to multi-task effectively
    • Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction
    • Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines
    • Must be analytical and have proven problem-solving abilities
    • Knowledge of billing and various practices associated with billing
    • Computer Skills: Computer skills at the level of understanding and using MS Word, Excel, and PPT
    • Travel up to 35% (within US)

    Preferred

    A+ certified

    Additional Information

    All your information will be kept confidential according to EEO guidelines.

    *** NO C2C ***

  • Industry
    Hospital and Health Care