GENERAL SUMMARY:

 Reporting directly to the Behavioral Health Worker II/Assistant Supervisor, the Behavioral Health Worker is responsible for carrying out the assigned programming to the residents.

 Assigned duties are implemented in a manner appropriate to the age-specific needs of the residents served.

 Type of supervision exercised: None.  Jobs reporting to this position: None.

 EDUCATION:

 High school diploma or equivalent required.

College courses in the Humanities or Social Sciences preferred.

 WORK EXPERIENCE:

 Two (2) years experience in working with mentally handicapped individuals preferred.

CHARACTERISTIC DUTIES & RESPONSIBILITIES OF JOB:

Maintains apartment life in a harmonious and as close to “normal” environment as possible, free of tension and stress so that all residents can live together comfortably.

Teaches residents appropriate Activity of Daily Living Skills.

Implements specified individual service plans as developed by the residential rehabilitation team.

 Provides individual support and direction for residents as needed.

Assists residents in community orientation and integration.

As necessary changes linen and makes beds; cares for resident’s clothing and property; assists with oral hygiene, weighs residents, showers/bathes residents, and assists with dressing and grooming activities.

Provides physical assistance to residents as needed with Activities of Daily Living Skill  development.

Required Skills Required Experience

Customer Services:

• Welcoming patients and visitors.
• Answering and referring inquiries.

 Telephone: Answers telephone, processes call, takes incoming messages and distributes appropriately. Route calls to appropriate staff. Returns all messages in a timely manner.

• Maintaining communication between medical staff, administrative staff, and / or patient / families.

Clerical Services:

• Patient Registration

• Appointment Scheduling

• Facilitates request for medical and administrative needs.

• Scans and uploads patient paper documents.

• Sorting and distributing incoming mail in either electronic or paper format

Financial Services:

• Obtains insurance information on patients and approval for all services.

• Collects co-pays / deductible and outstanding balances.

• Balances and keeps track of cash box.

• Tracks money collected and verifies total against receipt sheet daily.

Environmental Services:

• Maintains the front office and lobby areas to insure cleanliness and order.

• Contributes to the overall cleanliness and appearance of your personal work space and department.

• Monitors office supply levels and requests when needed.

• Monitors office equipment and make service request as needed.