Job Description

• Serve as the point of contact for customer relations
• Support SOP/Work Instructions maintenance and ensure operational best practices in line with customer requirements as well as ensure operational SOP compliance
• Manage daily operations including booking, tracking, and tracing of cargo (FTL/LTL/AIR)
• Provide excellent customer service in all aspects from booking to cargo delivery on time
• Request for Quote with carriers and negotiate the spot rates
• Manage, coordinate, and implement cost-effective operational solutions to continuously improve efficiency and enhance service levels and quality
• Communicate daily with customers, carriers, and internal staff
• Maintain essential account documentation with up to date information and ensure that it is filled and stored to be readily accessible to the team when/if needed Increase customer satisfaction and business share through regular contact
• Monitor account issues and communicate/liaison with management to implement/drive solutions
• Analyze service and cost data for actions or recommendations for business improvement and recommend when needed changes in current processes
• Report as needed (Service failure report, claim/damage report, others)
• Monitor trends and report changes to management for action

Qualifications

** Qualifications:**

• High School Diploma or GED Required; Bachelor Degree Preferred
• +2 years of experience in FTL/LTL Transportation dispatching or operations in logistics industry required
• Proficient in Microsoft Office applications such as Excel/PowerPoint/Word/Outlook
• Self-motivated and works well under pressure with minimal supervision
• Highly organized with ability to manage multiple projects, while paying close attention to detail
• Excellent analytical and problem solving skills
• Excellent verbal and written communication skills
• Strong customer orientation and strong negotiating skills
• Demonstrate appropriate phone and email etiquette with internal and external customers; strong customer service, people skills
• Experience with NAFTA/USMCA cross border transportation preferred
• Bilingual in Korean/English or English/Spanish preferred
• Warehouse and/or manufacturing knowledge preferred

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***