Job Description

• Ensure SOP compliance, make updates as needed, and uphold best practices to meet customer needs

• Manage cargo booking, tracking, and updates across FCL, LCL, FTL, LTL, air, and parcel shipments

• Deliver comprehensive customer service from booking through to timely delivery

• Coordinate daily with customers, carriers, and internal teams to maintain seamless communication

• Maintain accurate and accessible account documentation for team use

• Increase customer satisfaction and business volume through consistent, proactive contact

• Identify account issues and collaborate with management to develop solutions

• Analyze service and cost data to support business improvement recommendations

• Implement process improvements as needed, ensuring data accuracy in Cello and related systems

• Generate reports (e.g., service failure, claim, P&L) as required and monitor trends for action

Qualifications

• 2+ years of logistics experience, preferably in operations, ocean, drayage, or freight

• High school GED required; Bachelor’s degree preferred

• Bilingual in Korean and English preferred

• Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)

• Strong written and verbal communication, customer engagement, and problem-solving skills

• Self-motivated, organized, and capable of handling high-pressure environments

• Proficient in Microsoft Outlook and Office applications, including PowerPoint, Word, and especially Excel, with expertise in VLOOKUPs and pivot table

• Able to engage and work directly with customers

• Solutions-oriented with a proactive mindset

• Highly organized with strong attention to detail

• Willingness to expand knowledge across various transportation modes

• Comprehensive knowledge of the logistics industry

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***