MSLA is a Medical Corporation that provides comprehensive independent medical evaluations (IME) and other IME related services to the government and private industry. Our business philosophy incorporates both exceptional customer service and quality evaluations, both of which are the primary factors for our rapid growth since our inception in 1998. No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm)   The role of the Exam Operations Manager is to oversee the processing of VA cases from start to finish, while meeting MSLA’s VA contractual requirements.   Primary Responsibilities: Oversee the workflow, quality and timeliness of the customer service supervisors and manage their staff Analyze performance metrics for overall staff Develop, recommend and implement process improvements Act as liaison between MSLA and contracted VA medical centers Maintain incoming Veteran referrals from the VA Address MSLA provider inquiries Ensure cases are completed within VA contractual deadlines Ensure escalated phone calls are properly managed Coordinate with MSLA VA departments to ensure all cases are completed in entirety Measure staff productivity and performance All other duties assigned by Management Required Qualifications: Bachelor’s Degree or equivalent work experience 4+ years of experience in health care industry  3+ years or more experience as a Manager in a contact center or customer service environment  overseeing a team of at least 50 or more staff  (supervisors, individual contributors and team leads) Preferred Qualifications: Proficient in general computer use and Microsoft Office Suite Able to follow routine procedures consistently and efficiently Able to lead and motivate others Able to work independently, and in conjunction with team members at all levels of the organization Able to understand instructions furnished in written, oral, diagram, or schedule form Excellent verbal and written communication skills Detail-oriented Organized Adaptable Able to consistently follow through Self-motivated Careers with MSLA. Our focus is simple. We’re innovators at providing technology - driven, comprehensive, independent medical evaluations to government and private entities.  In addition to our core clinics located throughout California, Nevada and Hawaii, we manage an extensive nationwide network of fully credentialed physicians in all major specialties. We’ve joined Optum, part of the UnitedHealth Group family of businesses. And when you join our team, you’ll impact the lives of others by verifying the validity of claims, providing quality examinations and meeting the timelines that make a difference for our customers.  Here, you’ll join a team that makes you want to do better every day, resulting in your life's best work.(sm)   https://www.mslaca.com/ Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.   UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.     Job Keywords: MSLA, Exam Operations Manager, Cypress, CA, California

A Fortune 6 company, we're focused on helping people live healthier lives while making the health system work better for everyone. Here, we seek to empower people with the information, guidance and tools to make personal health choices. We work harder and we aim higher. We expect more from ourselves and each other. And, at the end of the day, we’re doing a lot of good for more than 142 million people worldwide.