Patient Experience Representative MedExpress Urgent Care 22 reviews - Lutz, FL 33549 General Position Summary The Patient Experience Representative will serve as a resource lead employee for all staff in the front office role; they must greet patients, activate patient files and provide support to patients and medical staff. The Patient Experience Representative will work closely with the Center Manager to ensure operational and patient satisfaction goals are reached while providing champion customer service. The Patient Experience Representative will ensure quality control in all aspects of front desk management and uphold high standards of customer service, speed of delivery and efficiency of patient flow and charting, with an emphasis on collection of co-payments, fees for service, outstanding amounts due from patient, MedDispense and financial reconciliation. MedExpress Core Responsibilities * Has a contagious and positive work ethic, inspires others, and models the behaviors of Genuine, Caring, Friendly. * Demonstrates effective verbal and written communication that is clear, well-organized, and demonstrates an understanding of audience needs. * Through genuine and positive communication, makes each customer feel informed, understood, and special. * An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments. * Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion. * Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals. * Adherence to standards of business conduct and compliance. Major Responsibilities * Upholds and carries out all MedExpress Patient touch points in all aspects of the Patient Experience. * Train new hire and retrain Front Office Assistants for performance improvement on all aspects of the Patient and Payment Experience. Must be proficient in all job responsibilities within the Patient and Payment Experience areas. * Maintain a clean work environment and professional appearance to comply with relevant health and safety procedures. * Increase collections by taking every action at the center level to collect copays, balances, secure Convenient Pay contracts, and additional Prompt-Pay services and additional front end metrics as assigned in a Genuine, Caring, Friendly manner. Works collaboratively with the Revenue Cycle and Field Trainers. * Lead center level revenue cycle items by verifying the front office staff is educated on expectations related to the accuracy of patient insurance and visit information. Includes performing tasks related to the approved resolution of revenue cycle errors at the center level. Actively participates in driving Convenient Pay metrics and retraining for other front office staff. * Remain informed of operational improvements and ensure all Front Office Assistants are knowledgeable and comfortable with transitions. Audits how the staff communicates the collection of payments. * Works rotation/fair share of weekends. * Attends internal calls or training for specialized/development of workflows and policies and procedures. * Required to pursue/maintain continuing education related to your respective specialty. * Ensure correct collection of all charges and documentation for all patients checking out. Knowledge, Skills, Abilities and Other Qualifications * Ability to multi-task and work well under pressure. * Knowledge of basic computer software and the ability to learn electronic medical records. * Communicates well with patients and medical staff. * Prior experience in a medical office setting or 6 months as a Front Office Assistant. * Ability to follow OSHA/HIPAA guidelines. * Preferred Athena and/or billing experience. * Associates degree or equivalent preferred. Working Conditions Center-Based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires: travel to other Centers, the ability to stand and sit for hours at a time, (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements, and ability to lift 50 lbs. 15 hours ago - save job - original job Apply On Company Site Other jobs you may like Patient Experience Coordinator Tampa General Hospital Tampa, FL 4 days ago Patient Experience Manager Ethos Health Group Clearwater, FL 4 days ago Easily apply Patient Experience Manager Ethos Health Group Saint Petersburg, FL 4 days ago Easily apply Patient Experience Manager Ethos Health Group Sun City, FL 4 days ago Easily apply Patient Experience Manager Ethos Health Group Sarasota, FL 4 days ago Easily apply * Patient Experience Representative jobs in Lutz, FL * Jobs at MedExpress Urgent Care in Lutz, FL * Patient Experience Representative salaries in Lutz, FL MedExpress Urgent Care MedExpress Urgent Care 22 reviews MedExpress Urgent Care is the national leader in delivering high-quality, fast and affordable care for those seeking medical treatment for... 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