Job Description

General Summary

Under direct supervision of the on-site physician, assists in the delivery of patient care. Performs delegated medical tasks, assists physician and nursing staff with patient care and may perform clerical duties. Where electronic system is in use, this position will utilize the EMR for documentation purposes. Fulfillment of job duties requires the employee to have access to medication storage areas and to transport medications to/ from medication storage and delivery areas. Fully participate in the day to operations and patient flow and acts as a resource for Medical Assistant I.

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

1. Assists physician during physical exams and procedures.
2. Ensures that charts for outside physicians are prepared for that day with appropriate forms and documentation.
3. Assists staff with scheduling appointments, requesting medical information, test results, photocopying, filing and other tasks as assigned.
4. Assists with obtaining authorizations or referrals needed.
5. Maintains patient charts and ensures information is filed/scanned accurately.
6. Functions as a collaborative team member; demonstrated commitment to group goals and teamwork.
7. Takes vitals on all patients to include height, weight, blood pressure and temperature.
8. Completes patient history, medication documentation, and other orders as instructed by the provider.
9. Performs point of care testing, phlebotomy and specimen collection, assists the providers with basic routine tests, injections and procedures (ECGs, Blood Glucose, etc.).
10. Maintains clinical equipment and notifies management of issues or concerns.
11. Operates equipment in a safe and competent manner.
12. Enters other pertinent patient data into EMR as requested by the provider.
13. Accurately documents point of care results to ensure charges are sent by the close of business.
14. Works within scope and with providers to answer patient phone questions and complete refill encounters with appropriate documentation in the chart or EMR.
15. Answers phones, screens calls, and communicates messages accurately and in a timely manner.
16. Restocks and prepares exam rooms for the next day according to par levels. Notifies staff member responsible for ordering supplies when appropriate.
17. Exhibits compassion and empathy for all patients and families at all times.
18. Functions effectively in all MA roles specific to clinic. Works independently and servers as a resource for others. May precept new MA and MA students within the clinic.
19. Administers select medications and injections under direct supervision of physician as per clinic policy. Assist in the UMMS immunization program, including giving injections and tracking data in a computer program.
20. Participates in MA skill development and competency evaluation. Participates in clinic peer review process.
21. Responsible for self-learning; attends educational offerings and in-service independently.
22. Active participant in clinic huddles/staff meetings.
23. Performs other duties as assigned.

Qualifications

EDUCATION

a. Entry Level: Equivalent to a High School diploma or GED; basic employment skills

b. Formal Education/Training: equivalent to an Associate's degree (2 years college); requires knowledge and experience of a specialized field.

c. Professional: Equivalent to a Bachelor's degree; working knowledge of theory and practice within a specialized field.

d. Advanced Professional: Equivalent to a Master's degree; knowledge in more than one discipline.

e. Expert: equivalent to PhD, M.D., J.D., Specialized knowledge often requiring license or certification.

COMMUNICATION

a. Simple Written and Verbal Instructions: Work requires the ability to understand and respond to simple written or verbal instructions. Incumbents must respond appropriately to instructions, questions, or requests for information. Work occasionally requires contact with patients and/or visitors which involves courtesy.

b. Exchange Information on Factual Matters: Work requires the ability to exchange information on factual matters, schedule appointments, greet visitors, explain hospital/corporate policies, and/or relay messages to appropriate personnel. This type of interaction requires courtesy and tact when dealing with patients, visitors, and/or hospital/corporate employees. More sensitive situations may be referred to others as appropriate.

c. Effective Oral/Written Skills and Provide Empathy: Work requires the ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.

PROBLEM SOLVING

a. Entry Level - Service: Work requires the skills to read and understand instructions, add and subtract numbers, and make comparisons between numbers and letters.

b. Administrative Support: Work requires the analytical skills to gather and interpret data in situations in which the information or problems are relatively routine.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $20.62-$28.87
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide