Job Description

Shift Schedule: Monday - Friday 8:00AM - 4:30PM

Location: Baltimore Washington Medical Center

General Summary

Works collaboratively with the patient, the clinical treatment team, and various departments within the UM BWMC and UMMS CBO (or designated billing company) to establish a financial plan of action, which minimizes the financial liability incurred by patients, while facilitating patients’ timely access to care

Principal Responsibilities and Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Collaborates with interdisciplinary treatment team to direct, educate, coordinate and assist patients with applying for various financial assistance programs including hospital financial assistance, external pharmaceutical and private foundations assistance programs, and State and Federal assistance programs.
• Demonstrates care, concern and inclusion when interacting with and informing patients of eligibility criteria. Provides patient-centered assistance in anticipating and responding to the needs of our customers.
• Works closely with UMMS CBO (or designated billing company) setting up payment plans and ensuring collections are met according to the agreement.
• Works directly with patients to apply for Medical Assistance if applicable.
• Investigates and responds to patient inquiries and complaints regarding insurance coverage, payment plans and other financial issues
• Communicates effectively with immediate supervisor. Provides information regarding work progress, actions and issues in a timely and effective manner.

Qualifications

Education and Experience

• High School Diploma or equivalent (GED) is required
• Experience working in an oncology or medical treatment setting.
• Familiarity with pharmacological therapies (chemo, immuno, hormonal, etc), radiation treatment planning
• Understanding of Medicare/Medicaid programs.
• Experience assisting patients with applying for pharmaceutical and private foundation assistance programs.
• Working knowledge of other grant programs and other internal financial assistance programs.
• Understanding of revenue cycle in a health care setting.
• Experience with patient accounting, access, billing and/or coding preferred
• Experience with Epic preferred

Knowledge, Skills and Abilities

• Demonstrated skills in effective critical thinking, strong written and oral communications, age appropriate interpersonal interactions with patients ranging in age from young adult to geriatric adult and excellent customer relations skills.
• Demonstrated strong knowledge of Medicare, Medicaid, managed care, and commercial insurance regulations, understanding of options for uninsured and underinsured patients to obtain insurance coverage and/or other assistance program to assure access to care, and appreciation for verification, pre-authorization, and payment process.
• Demonstrated ability to communicate and collaborate effectively with both internal and external customers (colleagues, Medical Staff, liaisons, and patient/family), assess, adapt, and calmly respond to changing and/or crisis environment, make independent decisions consistent with current policies, procedures, and ethical standards, prioritize work assignments and manage time effectively to complete duties and be available to adapt hours to meet the needs of all customers.
• Basic computer skills required. Functional knowledge of Microsoft Office suite with emphasis on MS Word and Excel.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

• Pay Range: $24.03 - $29.37
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide