Job Description

JOB SUMMARY:

Greets and directs patients; answers telephone; schedules appointments; pre-registers patients; collects payments for service; files medical records; distributes medical records to physicians. Codes encounters.

ESSENTIAL FUNCTIONS OF THE JOB:

• Schedules appointments; orients patients to office procedure.
• Prepares the daily schedule of patient appointments and encounter forms; resolves related problems.
• Greets and directs patients; explains overall process; answers general inquires; provides explanation for delays.
• Pre-registers patients prior to first office visit, if appropriate.
• Schedules tests, surgery, procedures and referral appointments upon request of the physician.
• Prepares patient records; obtains patient and guarantor information; verifies insurance eligibility, referrals, and authorizations.
• Counsels' patients regarding billing and health insurance coverage; obtains signed authorizations from responsible person for treatment, insurance, and/or release of medical information.
• Inputs data related to insurance billing and medical record information into the Practice Management System and/or EMR.
• Performs reconciliation between schedule, encounter forms and payments.
• Answers telephone; takes and relays messages, including critical information; directs calls; provides general information.
• Receives, sorts and distributes mail.
• Assigns CPT and ICD-9 codes to encounter forms as applicable.
• Collects payment for services; writes receipts.
• . Types/transcribes, proofreads, edits, and drafts correspondence, reports, minutes, forms, etc., including confidential information; distributes/sends, as required; and assembles reports and documents as required.
• Schedules meetings for physician as needed, prepares materials as necessary.
• Completes and submits payroll for support staff.
• Operates various office equipment, oversees the care and maintenance of equipment, arranges repairs as necessary.
• Inventories and orders office supplies, follows up on orders.
• Reviews and codes invoices for office expenses, disbursements and requests for purchases with support from Manager Clinic Services. Submits codes invoices to A/P Finance for payment.
• Serves as liaison between office, SHS, SCF, and any other entity as appropriate.
• Recommends changes to increase efficiency of office operations.

Qualifications

Education & Training: A high school diploma or equivalent is required. Must have either one (1) year of previous customer service experience or completed an accredited or approved Administrative Assistant program within the last 12 months.

Work Orientation & Experience : Previous work experience is preferred.

Skills & Abilities: Ability to: a) maintain appropriate, professional conduct and appearance at all times, follows office dress code consistently; b) complete work in an established time frame, seek appropriate tasks when primary tasks are completed or pace is slow; c) demonstrate willingness to perform other duties to assist the team effort for the benefit of the patients, physicians and fellow team members; d) consistently arrive at work on time and completes all tasks or arranges for coverage before leaving for the day or lunch; e) maintain desk and business areas in a professional, neat manner; f) maintain confidentiality with patients and team member information; g) ability to communicate effectively and professionally with team members, physicians, patients, customers, etc. and strong organizational skills; h)computer literacy to include word processing, database and spreadsheets software.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $17-$26.46
Other Compensation (if applicable): n/a
Review the 2024-2025 UMMS Benefits Guide