Adoption Specialist - Fluency Direct (Business Analyst) MModal 283 reviews - Seattle, WA MModal is a fast moving technology company in the healthcare industry. Our portfolio of conversational speech recognition and natural language understanding technologies is widely recognized as the most advanced in the industry. We are a leading innovator in the field of conversational documentation services (CDS) where speech recognition and natural language understanding are combined in a unique setup targeted to truly understand conversational speech and turn it into actionable and meaningful data. We strive to Close the Loop in clinical documentation. Our cloud-based clinical documentation solutions connect workflows for efficient and accurate speech recognition, medical transcription, CDI, and coding. We facilitate physician-patient relationships by making it easy for doctors to capture the patient story and by delivering information when it is needed most at the point of care. This position will be based out of Seattle, WA. Job Description: The Fluency Direct Adoption Specialist is a member of a team that oversees the successful training and optimization of our front-end speech solution. The Adoption Specialist has primary responsibility in ensuring the optimal physician experience on initial training of the Fluency Direct product. This person will also be responsible for the ongoing optimization of the solution within their customers environments. This requires regular analysis of data as well as communication to the customer regarding best practices and optimization requirements. The position is also responsible for the onsite or virtual optimization deliverables which range from at-the-elbow physician education to workflow reviews in order to identify new opportunities for solution enhancements. The Adoption Specialist will also act as a liaison between MModal Support and the customer, ensuring that appropriate followup is provided. The position will also serve as a liaison between MModal Development and the customer, being a voice of the customer as it relates to product enhancements/issues. The position requires an excellent working knowledge of clinical documentation workflows, specifically clinician-created documentation within an Electronic Medical Record (EMR). The Fluency Direct Adoption Specialist will be responsible for training within various EMR systems, and must be able to learn new workflows and adapt the technology within a variety of applications. Key Responsibilities: * At-the-elbow physician training on MModals Fluency Direct solution * Onsite or virtual customer train-the-trainer certifications * Ongoing optimization of the Fluency Direct solution within various customer environments * Data analysis, with effective customer communication focused on how to improve results which will ultimately lead to higher physician satisfaction and adoption of the technology. * Creation and development of strong client relationships * Organizing and supporting the identification of key customer objectives and outcomes as it relates to the Fluency Direct rollout * Offering assistance and information, and escalating problems to subject matter experts as required. * Assisting clients in resolving / escalating technical issues to proper internal resources. * Understanding and communicating features and benefits of products and services. Requirements Required Skills: * Excellent training skills, both virtual and onsite * Knowledgeable in Electronic Medical Record (EMR) workflows * Ability to communicate and drive best practices * Customer oriented with excellent communication skills * Ability to manage multiple customers * Ability to problem solve quickly and effectively * Ability to prioritize and follow through on requests and action items * Ability to interpret technical instructions and communicate same to clients of various technical skill levels * Ability to follow through on problems and issues, creating procedures and tools to prevent future problems Required Qualifications: * Bachelors degree in HIM, management, or a related technical degree or equivalent experience * In-depth knowledge of the health information industry as related to the physician * Familiarity with EMR systems, implementation and physician training for same * Two to three years of customer service or account management experience * Two to three years of experience with speech recognition in the physician user domain is preferred * Approximately 50% travel is required. * Bachelors degree in HIM, management, or a related technical degree or equivalent experience * In-depth knowledge of the health information industry as related to the physician * Familiarity with EMR systems, implementation and physician training for same * Two to three years of customer service or account management experience * Two to three years of experience with speech recognition in the physician user domain is preferred * Approximately 50% travel is required. 6 hours ago - save job - original job Apply On Company Site Other jobs you may like Business Analyst (BI Reporting) VanderHouwen - Seattle, WA 2 days ago Business Analyst (OSS/BSS) Hire IT People Inc - Bellevue, WA 3 days ago Easily apply Business Analyst Amazon.com - Seattle, WA 1 day ago * Adoption Specialist jobs in Seattle, WA * Jobs at MModal in Seattle, WA * Adoption Specialist salaries in Seattle, WA MModal MModal 283 reviews At M*Modal, our systems help customers capture the patients story, from either dictation or front-end speech, and do this in the most... 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