Title Experienced Medical Office Administrative Assistant - PRN EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law. Location NEC- Midland Shift -not applicable- Full-Time/Part-Time PRN Position Experienced Medical Office Administrative Assistant Position Requirements EDUCATION & EXPERIENCE High school diploma or equivalent 1-3 years office experience in a health care setting preferred Previous customer service experience preferred Must be able to effectively communicate with customers both in person, and over the telephone Must have understanding of basic medical terminology LANGUAGE/MATH/REASONING ABILITY Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations COMPUTER SKILLS Intermediate computer skills Description The Administrative Assistant (AA) will be responsible for performing all functions necessary to maintain the efficient workflow of all front desk receptionist duties. Essential Duties & Responsibilities Stand and greet all patients as they arrive in a friendly, courteous, and professional manner Demonstrate and maintain a working knowledge of customer service principles, and departmental expectations regarding customer service Routinely check and respond to work e-mail Document in the computer system all necessary demographic, insurance, and financial information Maintain patient charts; including creating new files, scanning files into the computer system, filing, shifting, and breaking down charts Responsible for photocopying records and documents for billing purposes Perform clerical duties, including mail delivery, faxing, copying, and scanning Responsible for answering, screening, and directing incoming phone calls Collect co-payments or other applicable financial payments Performs exit interviews with all patients Facilitate daily deposits and perform cash reconciliations Maintain daily financial log including documenting patient financial class, amount owed, amount collected, and scanning completion Maintain daily patient log including documenting chief complaint, time and date of entry, time and date of exit, services rendered, and discharge/transfer information Document patient volumes for the previous day Maintain and compile reports and informational packets for distribution Perform any job related to the registration process Perform other duties as assigned Customer Service Maintain confidentiality of patient related issues and adhering to all HIPAA rules and regulations. Demonstrate effective interpersonal skills Treat all patients, visitors, and staff members fairly and with respect Utilize effective communication methods and skills Explain all procedures, treatments, and care while remaining aware of language barriers Able to perform care in non-judgmental manner and recognize discrepancies between patient and personal beliefs About the Organization Neighbors Emergency Center is a rapidly growing network of emergency care facilities committed to serving Austin, Beaumont, Greater Houston, and the surrounding communities. Neighbors Emergency Center offers 24-hour, high level emergency care by board certified physicians. Our Mission: "To deliver quality, compassionate, expedient emergency medical care focused on our patients and their families." "We are the neighbor people turn to when emergencies occur." Our vision is simple -- our name says it all. Neighbors Emergency Center, we strive to be the trusted neighbor that is always available when life's emergencies arise. We pledge to have you seen within minutes by high level board certified physicians while you wait in private waiting rooms at each of our facilities. We are now serving the Austin, Beaumont, Houston, and surrounding communities. This position is currently accepting applications.