Eligibility Specialist, On-Site Job ID 2018-22248 Employment Type
full-time Hours Per Week 40.00 Onsite Work Schedule Details Mon, Wed,
Thurs, Friday, amp; Sat 10pm - 6:30am Address 1 Cooper Plaza City Camden
State NJ Overview The Eligibility Specialist works on-site at an nThrive
hospital client, partnering with hospital administration to identify
financial support options, and assist with the application process, for
uninsured or underinsured patients. Financial support options can
include Medicare, Medicaid, Disability, or Charity programs. The
Eligibility Specialist not only acts as an advocate for the patient, but
also serves as a liaison to other internal colleagues and client
hospital and government agency staff in a collaborative effort to
facilitate eligibility coverage for incurred medical expenses.
Responsibilities * Provides a superior experience for the patient and
hospital administration while maintaining professionalism at all times.
Ensures proper protocol including timely and accurate documentation of
patient encounters, timely communication with internal colleagues and
client hospital administration as well as government staff (as
applicable), adherence of patient encounter SLArsquo;s including number
of visits per day and communication protocols, and other goals as
assigned. * Works directly with the patient or their representative to
inquire about the patientrsquo;s potential eligibility for financial
assistance. * Provides instructions or works directly with the patient
or their representative to complete the appropriate application and
acquire all necessary releases, signatures and documents. * Submits the
application and supporting documentation to the appropriate institution
in accordance with company protocol. * Ensures timely and accurate
documentation of all notes and encounters in both nThriversquo;s
database and the clientrsquo;s database. * Informs the patient of all
approvals and denials of coverage, if it occurs during the
patientrsquo;s hospital stay. Qualifications * High school diploma or
GED * At least 6 months of experience in a clinical facility such as
long-term care, behavioral health, rehabilitation, acute care,
ambulatory or similar, or federal or state government agency that deals
with social security, Medicaid or charity care, or high volume
healthcare accounts receivable. * At least 6 months of experience in a
role that requires patient interaction, either in person or over the
phone. * Experience dealing with multiple databases to document patient
interactions and retrieve related information that is important to
understand the detail necessary to achieve the desired outcome. *
Experience working with internal and/or external stakeholders to gather
or share information, or to collaborate together to achieve the desired
outcome. * Experience working in a role that requires prioritization of
multiple critical priorities while ensuring quality and achievement of
performance metrics. * Demonstrated ability to meet or exceed
performance metrics. * Can type at least 40 WPM. Preferred Skills *
Bilingual in English and Spanish. About nThrive Be Inspired. Ignite
Change. Transform Health Care. FromPatient-to-PaymentSM, nThrive
provides all the technology, advisory expertise, services, analytics and
education programs health care organizations need to thrive in the
communities they serve. Our colleagues share a united passion to help
health care organizations strengthen their financial position, which
translates to accessible, quality care for all. This passion fuels our
drive to innovate and participate in community outreach through the
nThrive CARES program. Our colleagues are encouraged to think
differently and empowered to make a lasting impact that ensures our
health care providers, and our world, are healthy and productive.