Job Title Credentialed Trainer, EPIC (Training and Development Representative) EMR/Program Management Location Manhattan Hire In Rate $38,698.00 (for employees new to HHC) Salary Range Job ID 35819 Pay Frequency Year Full/Part Time Full-Time Post Date Regular/Temporary Regular Source of Funding Regular Shift Favorite Job Civil Service Classification ------------ Marketing Statement NYC Health + Hospitals is the largest public health care system in the nation. We are a network of 11 hospitals, trauma centers, neighborhood health centers, nursing homes, and post-acute care centers. We are a home care agency and a health plan, MetroPlus. Our health system provides essential services to 1.4 million New Yorkers every year in more than 70 locations across the city's five boroughs. Our diverse workforce of more than 42,000 employees are uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible. Visit us at nychhc.org and stay connected on facebook.com/nycHHC or Twitter@hhcnyc. Job Description The Credentialed Trainer (CT) is responsible for training end-users on the GO Electronic Health Record in accordance with the curriculum developed by the Instructional Designers/Principal Trainers (ID/PT) for its implementation and on-going training needs. The CT participates in formal classroom education delivery, informal one-to-one training sessions, study halls and at-the-elbow support. The CT is responsible for adjusting lesson plans based on the direction from the Instructional Designer to the changing needs of the training environment and other related reasons. The CT candidate must successfully attain credentialing in the respective application(s). Responsibilities * Report to the Instructional Designer regarding all training pertinent facets of the application * Learn the application module functionality with proficiency to teach end users how to use the system * Fully immerse and learn the end-user work flows to best facilitate the learning experience of end-users * Identify potential training gaps/issues and work with the Instructional Designer/Principal Trainer or other training team members to resolve and/or mitigate * Update and maintain all necessary training materials including but not limited to lesson plans, parking lot items, SharePoint, tip sheets, and e-learnings

• Monitor student enrollment; track and manage attendance in training classes along with survey completion * Document questions on the parking lot and actively manage the integrity of the parking lot * Communicate to the Instructional Designer of opportunities and actively engage in classroom and professional feedback Minimum Qualifications 1. A baccalaureate degree from an accredited college or university in Education, Psychology, Personnel Administration, Business Administration, Management or related discipline; and 2. One year of experience in employee development and training programs in a health care facility, business, educational, governmental organization or other fields related to training, development and analysis, or training in implementation of operational or management systems; and 3. Knowledge of the principles of training, psychology of learning, applications and the ability to instruct and motivate; and 4. Ability to communicate orally and relate to others; and 5. Proficient writing and research skills; or

6. A satisfactory combination of education, training and experience indicating the ability to perform satisfactorily. Department Preferences

• Bachelors degree in Information Technology, Education, Business Administration, Communications or Health Care related equivalent experience * Knowledge of IT development, implementation and training of systems * Experience delivering a combination of classroom, on line, and one-on-one training * Previous Health Care experience/ Epic Credentialing is preferred * Must complete required e-learnings and pass Credentialing test and Presentation * Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) * Strong verbal communication, public speaking and technical presentation skills * Experience in adult education * Continued employment is contingent upon successfully credentialing in the respective application assignment(s) for the role