IS Help Desk - Epic Clinical Support - Elmwood Jefferson - New Orleans Region - Louisiana/en-US/Ochsner/job/Jefferson---New-Orleans-Region---Louisiana/IS-Help-Desk----Epic-Clinical-Support---Elmwood_REQ_00031493/apply We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andnbsp;innovate.nbsp;nbsp;Wenbsp;believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.nbsp; At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. nbsp;Come make a difference at Ochsner Health System and discover your future today!nbsp; This job is responsible for first level issue determination, issue recording, issue resolution and issue escalation for Epic. Assumes responsibility for recording the details of reported Epic issue, and working with the IS Epic Analysts to solve the issue if assistance is needed; responds to telephone calls, email and personnel requests for Epic support; and facilitates practice model education and communication. Shift: 9am - 6pm CST Monday- Friday with occasional weekend days Education Required -nbsp;high school diploma or equivalent Preferred - bachelors degree Work Experience Required -nbsp;None Preferred - 3 years related experience, experience with Epic Certifications Preferred -nbsp;Epic Certification nbsp; Knowledge Skills and Abilities (KSAs) * Must have computer skills and dexterity required for data entry and retrieval of information. * Effective verbal and written communication skills and the ability to present information clearly and professionally. * Must be proficient with Windows-style applications, various software packages specific to role and keyboard. * Strong interpersonal skills necessary to communicate effectively, both orally and in writing, to individuals with varying levels of education.

• Excellent customer service and organization skills. * Ability to work variable hours, including nights, evenings, weekends, and holidays. Job Duties * Provides operational and technical expertise to Epic end users and provides first-level contact and problem resolution for all issues.
• Provides accurate and timely logging of problems and resolution in the LDSD system. * Escalates issues to the IS Epic Analysts when necessary.
• Responds to end-user inquiries regarding the status of tickets entered and performs follow-up. * Provides clear and timely verbal and written feedback of issues to team members and leadership. * Understands ambulatory and inpatient clinical and operational workflows to support Epic users. * Responds to end-user inquiries regarding the status of tickets entered and performs follow-up. * Other duties as assigned. nbsp; Other related duties as required.nbsp; The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time. Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. nbsp; Physical and Environmental Demands The physical essential functions of this job include (but are not limited to) the following:nbsp; Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Are you ready to make a difference at Ochsner and live our values of Patient's First, Compassion, Integrity, Excellence, amp; Teamwork?nbsp; Ochsner Health System endeavors to make our site accessible to all users.nbsp; If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Service Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. EEO is the Law links innbsp;English or Spanish.nbsp;nbsp; Affirmative Action Policy Statement Posted 3 Days AgoFull timeREQ_00031493 Ochsner Health System is Louisianas largest non-profit, academic, healthcare system. Driven by a mission to Serve, Heal, Lead, Educate and Innovate, coordinated clinical and hospital patient care is provided across the region by Ochsner's 30 owned, managed and affiliated hospitals and more than 80 health centers and urgent care centers. Ochsner is the only Louisiana hospital recognized by U.S. News amp; World Report as a Best Hospital across four specialty categories caring for patients from all 50 states and more than 80 countries worldwide each year. Ochsner employs more than 18,000 employees and over 1,100 physicians in over 90 medical specialties and subspecialties, and conducts more than 600 clinical research studies. Ochsner Health System is proud to be a tobacco-free environment. For more information, please visit ochsner.org and follow us on Twitter and Facebook.