At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Customer Management

Job Sub Function:

Technical Field Service

Job Category:

Professional

All Job Posting Locations:

US328 CA Santa Clara - 5490 Great America Pkwy

Job Description:

About Surgery

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of MedTech surgery? Ready to join a team that’s reimagining how we heal? Our MedTech Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

We are searching for the best talent for an On-site Service Engineer’s position, to be located in Santa Clara, CA.

Purpose:

The On-site Service Engineer provides frontline technical support by addressing and resolving customer needs and request. Support service activities, documentation, and metrics for engineering systems.

You will be responsible for:

• Working under the supervision of the team leader to carry our technical and non-technical activities and duties related to maintaining our fleet of engineering robotic systems fully functional to maintain uptime guarantee.
• Executing specific task including documentation and metrics for the team.
• Monitoring health of assigned system and report back to the team with any insights and feedback from our stakeholders.
• Participating in process improvement discussions to increase team efficiency and effectiveness.
• Engaging in a continuous effort of learning and trainings to expand their knowledge of our robotics systems.
• Working safely in a manufacturing environment and ability to follow all safety and hazard requirements.
• Utilizing electro-mechanical tools.

Qualifications / Requirements:

• Bachelor’s degree in Engineering, or related field with 2+ years of medical device experience.
• 2+ years of experience troubleshooting and updating hardware systems.
• 2+ years of experience in documentation for testing, technical assessment and compliance.
• Strong knowledge and experience using Microsoft Suite of applications (PowerPoint and Excel).
• Experience prioritizing, organizing and managing multiple projects under supervision.
• Experience developing and maintaining relationships with co-workers and cross-functional team members.
• Ability to work effectively and efficiently in a group/team environment.
• Ability to conceptualize, develop and manage timelines.
• Excellent written and oral presentation skills, proficient in speaking and written English.

Other Requirements:

• Ability to travel up to 10% domestic US, with overnight stay.
• Ability to work on-site 5 days a week at the J&J office in Santa Clara, CA.

Work Environment:

• This position operates in a laboratory/assembly environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands:

• May require lifting of up to 50 lbs. and operation of hoisting equipment for heavier loads.
• May require prolonged periods of standing, bending, sitting, and kneeling during system assembly.

For California Bay Area, the anticipated base pay range for this position is $71,000 to $112,413.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on 3/17/25. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

• Service Solutions - #RADSERVICE

The anticipated base pay range for this position is :

For California Bay Area, the anticipated base pay range for this position is $71,000 to $112,413.

Additional Description for Pay Transparency:

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis. Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)). This position is eligible to participate in the Company’s long-term incentive program. Employees are eligible for the following time off benefits: • Vacation – up to 120 hours per calendar year. • Sick time - up to 40 hours per calendar year • Holiday pay, including Floating Holidays – up to 13 days per calendar year. • Work, Personal and Family Time - up to 40 hours per calendar year. For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits This job posting is anticipated to close on 3/17/25. The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications. Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.