Job Description

1. Independently installs or relocates computer equipment, such as PCs, thin client terminals, printers, and other associated hardware at user locations ensuring access to electricity, network in accordance with departmental procedures, technical, operating and assembling manuals. Provides first level problem analysis. Masters base knowledge of assigned applications, hardware and network to support clinical and business environments. Resolves or escalates service requests when necessary. Independently performs technical downloads and PC configurations.
2. Uses Helpdesk Call Tracking application to log all service and update requests accurately and well detailed. Collects data from customers to aid problem determination/resolution of request. Provides information to the Helpdesk for on-going follow up to customers until resolution of issue.
3. Assists customers to identify and specify the nature of the request or problem, may identify more complex issues. Troubleshoots moderately complex issues and assists customers with various systems issues including Microsoft, Novell, PC/Laptop/Mobile, printer, software, hardware, and network connectivity issues.
4. Provides advanced IT Tiered support teams by obtaining and providing appropriate information for escalated issues.
5. Maintains an inventory of parts used and needed to re-order, including testing parts received for stock to ensure an effective level of service. Maintains an inventory for all equipment installed and oversees or performs documentation of all system configurations in a database as directed.

Qualifications

• High School Diploma or equivalent (GED) is required. An Associate’s degree or certification in Computer Science, Maintenance, Telecommunications, Certified Network Engineer or a related field is preferred.
• Two years experience with desk top equipment, performing installations, configurations, trouble shooting, and evaluations.

Additional Information

All your information will be kept confidential according to EEO guidelines.