Benefits/Perks

10 days PTO

Paid holidays

Competitive compensation

Careers advancement

Health insurance

Performance-based incentives

Friendly, interactive working environment with great culture and support

Job Summary

Put your best face forward in this high-energy position and ensure every patient has a friendly, inviting, and memorable experience. Serve as primary support for a busy Audiology clinic. The Patient Care Coordinator is the first point of contact for patients. Must display a welcoming, friendly atmosphere, placing patients at ease on the phone and in office. Responsibilities include but are not limited to greeting customers, answering incoming calls, coordinating/organizing clerical tasks such as scheduling/tracking appointments, collecting payments, managing inventory, maintaining a clean work environment, basic hearing aid cleanings, and troubleshooting, pairing bluetooth devices and entering/maintaining patient data in patient management system/charts. The ideal candidate is compassionate, patient, outgoing, happy/enthusiastic, and knowledgeable about healthcare practices.

Responsibilities

Collaborate with audiologists, patients, families, and healthcare staff

Create personal goals and monitor progress toward goals

Input and maintain patient information in EMR system

Maintains good and appropriate patient relationships

Exercises confidentiality relating to all business and patient information

Distributes electronic intake forms and assists patients in properly completing paper intake forms if necessary

Checks in hearing devices and makes sure they are ready to go prior to patient appointments

Maintains office schedule to maximize productivity and ensure efficiency and confirms next-day appointments

Collects and records payments

Works together with Audiologists to ensure high-quality patient care

Ensures coffee/snack station is clean and stocked and lobby/workspace is clean and organized

Performs basic tech duties with hearing aids: device cleanings, and troubleshooting issues

Performs other miscellaneous office duties as assigned

Qualifications

Previous experience as a Care Coordinator or in a similar position is preferred

Strong problem-solving and organizational skills

Ability to manage multiple projects or tasks and prioritize appropriately

Ability to work in fast-paced situations and make sound decisions quickly

Excellent interpersonal skills and high level of compassion

Strong verbal and written communication skills

Experience with hearing loss is a plus

Excellence in customer care. Must deal with patients in a respectful and caring manner