Position Title: Patient Services Representative – ASC

Supervisor: ASC Nurse Manager

FLSA Status: Non-Exempt

Mission:

To provide our patients and community the most innovative and breakthrough treatment options to improve overall health and wellness.

Values:

Patient Experience

Innovation

Integrity

Teamwork

Job Summary:

The Patient Service Representative coordinates, oversees, and/or performs a wide variety of clinical and program support activities. This role completes activities related to scheduling and general maintenance of the clinic and practice management. The Patient Service Representative’s task list includes, but is not limited to:

• Collects payments, copays, and deposits from patients at point of check in.
• Updates patient information in practice management software.
• Verifies insurance benefits.
• Gathers, enters, and/or updates data to maintain clinic records and databases in an efficient, organized and confidential manner; establishes and maintains files and records for the clinic.
• Complies with organizational and HIPAA policies and regulations to ensure patient care is kept confidential.
• Performs miscellaneous job-related duties and tasks as assigned.

Supervisory Responsibility:

• This position has no supervisory responsibilities.

Qualifications:

• High School Diploma or equivalent and related work experience required.
• Minimum of one year of proven strong customer service and phone skills with an exceptional ability to listen and communicate to others.
• Minimum of one year of clerical/business environment experience with PC/internet preferred.

Skills & Abilities:

• Good writing, analytical and problem-solving skills.
• Ability to effectively communicate and prioritize duties.
• Ability to follow oral and written instructions.
• Ability to operate standard office equipment.
• Strong computer skills.
• Ability to work well whether independently or as part of a team.
• Knowledge of principles and practices of basic office management and organization.

Work Environment:

While performing the duties of this job, the employee regularly works in a medical surgery center setting.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to grasp or handle objects, tools, or controls; reach with hands and arms; stoop, kneel, or crouch; talk or hear. The employee must occasionally lift or move up to 20 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Compensation & Work Schedule:

• Full-time: 40 hours/week.
• Non-Exempt.
• Day Shift: Monday-Friday 5:30AM-2:00PM.
• No evenings or weekends.
• A competitive benefits package including medical, dental, vision, life, and disability insurance, HSA plan, 401(k) plan, PTO, and paid holidays.