Child Care Specialist Job Locations US-CA-Chula Vista Posted Date 2 weeks ago (3/8/2018 9:39 AM) Job ID 2018-3189 # of Openings 2 Category Administrative/Clerical Overview Company Overview: Public Consulting Group, Inc. (PCG) provides management consulting and technology services to help public sector education, health, human services, and other government clients achieve their performance goals and better serve populations in need. Founded in 1986 and headquartered in Boston, Massachusetts, PCG has more than 950 professionals in 35 offices around the U.S. and in Montreal, Canada. The firm draws on more than two decades of consulting to public sector clients in all 50 states and Canada to deliver best-practice solutions and measurable results to state and local public agencies, state-operated facilities, and private providers that do business with government agencies. PCG is committed to a diverse workforce which is a reflection of our clients and the people they serve. Our organizational culture attracts and rewards people who are results-oriented and interested in making an immediate impact on their community as well as their own career.   Responsibilities Overall Responsibilities: Public Consulting Group, Inc. (PCG) currently seeks highly organized and detail-oriented individuals with drive and determination to aid in our mission to support low income families in San Diego County.  PCG offers opportunities with challenges and performance-driven rewards to all of our staff.  Our corporate culture attracts individuals who are interested in making an immediate impact on their community as well as their own career.   PCG is seeking highly motivated and dependable Child Care Specialist with an interest in public service who can work in our San Diego, CA Stage 1 Child Care Payment Services operation. The Specialists will serve as information and communication sources for parents, colleagues, providers, and other county agencies to help link families with quality child care options. These staff will be responsible for working with families from diverse backgrounds, determining child care needs, entering appropriate information into CalWIN, continuously monitoring child care schedules and be the team lead for the KinderTrak data management system.   Specific Responsibilities: Manage incoming referrals, set up files and assure all appropriate information is updated in and entered into the case management data base system(s). Complete intake summaries with detailed notes form the interview. Request and compile required verifications. Understanding of child care options available to parents, including understanding of child care quality designations. Provide parents with information on child care resources and options. Complete client information in the case management database(s). Manage cases using all State and County computer systems. Identify proper forms; obtain signatures on all required forms and documentation. Establish and maintain good working relationships with partners including CalWORKs participants, County staff, child care providers and Stage 2 and 3 child care payment agencies. Provide monthly reporting statistics to supervisor for designated area of responsibility. Ensure regular quality control checks relative to data and system functionality are performed of KinderTrak (KT4) Bring any data inconsistencies or issues to the attention of the supervisor. Provide training to newly hired staff in proper system use. Provide first line technical support and follow up training support as needed.  Escalate issues that cannot be easily or quickly resolved or addressed to the supervisor. Qualifications Required Skills: Proper etiquette including customer relation techniques, superior verbal and communications skills. Excellent accuracy and attention to detail. Ability to prioritize work and meet deadlines. Ability to recognize and maintain the confidentiality of all materials in the work setting. Understanding of modern office methods and practices; efficient with computers. Demonstrated ability to use various computer systems, preferably CalWIN and KinderTrak, although not required. Ability to establish and maintain professional relationships with community partners and providers. Ability to partner with and motivate clients from a diverse range of backgrounds. Ability to maintain a record keeping and follow-up system. Ability to work independently, requiring minimal supervision and on multiple projects simultaneously. Required Experience:   At least 1 year of experience using the KinderTrak system. Demonstrated understanding and comfort working with software systems and running reports. Ability to review system data and identified data integrity issues. High School Diploma required; Bachelors Degree preferred. Accounting experience or background a plus. Previous child care management, resource and referral, and/or payment experience preferred. *Disclaimer: All internal employees must hold their current position for a minimum of 6 months before applying   #LI-KG1