PMC Mission and Values

Our Mission is excellence in healthcare services and the promotion of wellness in our community.

Our Guiding Values are: Integrity, Dignity, Professionalism, Teamwork and Quality.

Position Summary

The Patient Account Liaison is responsible for managing patient, financial interactions, including processing incoming payments, managing a call list, assisting with Medicaid applications, handling collections, previewing statements, setting up payment plans, and administering the financial assistance program. This role requires excellent communication skills, a thorough understanding of the billing process, and the ability to provide compassionate service to patients experiencing financial difficulties.

Responsibilities

Incoming Patient Payments

• Accurately process incoming patient payments through various channels (in-person, mail, online).
• Ensure payments are posted to the correct patient accounts in a timely manner.
• Reconcile payment records with patient accounts.

Phone Call List

• Maintain and manage an active phone call list for patient follow-ups regarding outstanding balances and payment inquiries.
• Conduct outbound calls to patients to remind them of upcoming payments, discuss payment plans and address any billing questions.

Medicaid Applications

• Assist patients with the completion and submission of Medicaid applications.
• Verify eligibility and follow-up on the status of Medicaid applications.
• Work closely with the Medicaid representatives to resolve any issue or discrepancies.

Collections

• Implement and manage the collections process for overdue accounts.
• Communicate with patients regarding past due balances and work towards resolving outstanding debts.
• Collaborate with collection agencies when necessary to recover unpaid balances.

Statement Review

• Review and verify patient statements for accuracy before distribution.
• Ensure all charges, payments, and adjustments are correctly reflected.
• Address any discrepancies or issues found during the statement review process.

Payment Plans

• Develop and propose payment plan options for patients with outstanding balances.
• Monitor and manage active payment plans, ensuring timely payments and adjustments as needed.
• Communicate with patients to modify plans based on their financial situations.

Financial Assistance Program

• Evaluate patient eligibility for financial assistance programs.
• Guide patients through the application process for financial aid.
• Maintain records and financial assistance provided and report on program effectiveness.

Reports To: Business Office Man

Supervises: None

Qualifications

Education

High School diploma or equivalent required, associate degree in healthcare administration, business or related field preferred.

Experience

Minimum of 2 years' experience in medical billing, patient accounts or related field.

Skills

• Proficiency in medical billing software and electronic health records (EHR) systems.
• Strong understanding of Medicaid and other insurance programs.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Ability to handle sensitive information with discretion and confidentiality.
• Problem-solving skills and the ability to work independently.

Working Conditions

This position is typically performed in an office setting within a healthcare facility. Regular interactions with patients via phone and in-person.

Physical Requirements

Prolonged periods of sitting at a desk and working on a computer. Ability to lift 15 pounds occasionally.

Employment Requirements

• Must be able to pass a State of Alaska Background Check
• Must be able to pass a drug screen (including Marijuana).