Process Improvement Engineer

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

JOB SUMMARY:

The role of the Process Improvement Engineer is to successfully lead and deliver process improvement outcomes within the supply chain organization in both physical and digital processes. The position is part of the Process Improvement team within the Supply Chain organization. Process Improvement Engineers lead the delivery of critical outcomes that help ensure operational scaling while reducing risk and ensuring 100% customer delight. The position reports to the Manager of Process Improvement and will have no direct reports. This position has the ability to perform in a fast-paced environment, working on multiple initiatives at once. They have the ability to make data driven decisions quickly, adjust work as priorities change, and communicate effectively to stakeholders within the organization.

JOB RESPONSIBILITIES:

• Builds cross-functional teams, gain buy-in and alignment, provide solutions, and drive measurable improvement initiatives with stakeholders.
• Uses problem solving methodologies (ie: RCA, 5-why, fish-bone diagrams, etc.) to assess and create improvement plans, focused on fixing issues at the source
• Assesses bottlenecks and implements improvements in work processes to streamline and simplify workflow and achieve needed outcomes; implements effective control measures.
• Conducts a deep review of data and issues to quickly reveal the root cause of the problem.
• Devises methods for collecting data, performing complex data analyses, and delivering data and reporting to drive business outcomes.
• Communicates effectively at various levels within the organization. Assists team members in the creation of technical communication materials (e.g., policies & procedures, guidelines, presentations, visuals, messages).
• Demonstrates the ability to challenge the status quo and encourage break through thinking for improvement implementation. Able to identify or detect patterns that are not inherently obvious.
• Project management: Effectively breaks down complex projects into milestones, risks, and other appropriate groups to recommend and execute interim and long-term solutions to complex problems.
• Teaches and mentors others in the use of Lean tools and practices at various levels in the organization.

QUALIFICATIONS:

• Experience: Minimum 5 years of experience in project management, cloud security, or IT operations, with a strong focus on Azure cloud environments.
• Certifications: Certified Scrum Product Owner (CSPO), AWS Solutions Architect, CISSP, or similar certifications preferred.
• Azure Expertise: Strong knowledge of Azure security tools, governance frameworks, and enterprise cloud deployment strategies.
• Security & Compliance Knowledge: Familiarity with Zero Trust Architecture (ZTA), FedRAMP, RMF, NIST SP800-53, and DoD cybersecurity frameworks.
• Technical Tool Proficiency: Hands-on experience with JIRA, ServiceNow, GitLab, and cloud-native security monitoring solutions.
• Agile & DevSecOps Knowledge: Experience with Agile Scrum methodologies, CI/CD pipelines, and cloud security automation.

Preferred but not required:

• Experience working with the Department of State, DoD, or intelligence agencies on cloud modernization projects.
• Multi-cloud expertise in AWS, Azure, and hybrid environments.
• Strong leadership, communication, and stakeholder engagement skills.

Clearance Requirements: Top Secret

Want to learn more about Government Services? Check us out on our platform:

https://www.wwt.com/government-services

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a workplace culture that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

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