Production Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 12,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Why should you join the AT&T Lab team?

Our partnership allows AT&T to do what they do best by engineering and architecting the solution, while WWT provides the hands-on assembling and distribution of the integrated solution. Our Lab team provides top of the line support with the production and deployment of the Walk in Cabinets (WIC), Walk Up Cabinets (WUC), Integration Services, Platforms, FLX21 group, and assisting on handheld devices as well as recertification of smaller components, functional items, and radios.

Job Summary

Production Managers are responsible for overseeing and leading a team of supervisors and a department of indirect reports that are responsible for the execution of production orders. Reporting to a senior leader they are responsible for driving a world class supply chain operation by overseeing the results for meeting customer and WWT requirements. Responsibilities include leading, developing, planning, and directing staff in support of department goals and objectives. This individual also applies a continuous improvement mindset, makes recommendations on process and/or system enhancements and propagates a continuous improvement culture across the team.

Responsibilities

• Manage a team with various levels of leadership & technicians ensuring all service levels are met or exceeded
• Use data to standardize, improve, or change the process to deliver operational excellence
• Control costs through productivity of personnel, efficient utilization of lab area, and purchases
• Selects, develops, motivates, and appraises employees qualified to attain the objectives of the position, using WWT job performance matrix
• Manages performance and behavior of direct reports through effective 1:1 meetings, coaching and mentorship
• Coach and develop supervisors and associates on career paths for internal promotion and job enrichment opportunities
• Motivate employees to achieve the perfect customer experience, service level agreements and targeted quality and productivity goals
• Participates in recruitment and selection activities including role modeling through hiring decisions and processes
• Facilitate and manage change management initiatives.
• Monitors operational efficiency and making proactive adjustments to improve efficiency and scale labor where necessary
• Drives cross functional teams though continuous improvement initiatives in current and future business opportunities
• Oversees Production responsibilities of a program or multiple programs, using WWT tools and processes, to meet corporate and customer statement of work objectives
• Services internal and external customer escalation issues, providing proactive solutions/mitigation action plans
• Develops and drives execution to KPI’s designated for program and customer measurements
• Develops and implements operational strategies that meet business objectives
• Reviewing operational reports to identify trends and ensure operations are running smoothly
• Coordinating operational performance to ensure adherence to maintaining customer delight
• Maintains a positive and professional demeanor always portraying their department and company in a positive light and effectively managing sensitive issues
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
• Implement communications strategy across their respective department.

Qualifications

• Bachelor’s degree preferred, A combination of education, training and experience may be considered in lieu of a degree.
• A minimum of 5 years' progressive experience in a related field required.

Knowledge, Skills, and Abilities

• Listens to others, confirming understanding of the content and recognizing non-verbal cues and underlying messages.
• Demonstrates a concern for accuracy and thoroughness so that sufficiently detailed information is logged correctly.
• Demonstrates knowledge of the processes for ordering, shipping and warehousing materials to support production and satisfy demand.
• Continuously seeks new ways of working to make processes run smoother and faster.
• Understands and assembles products according to technical documentation requirements and is able to ensure quality and functional standards are met.
• Actively controls and structures use of time to most effectively accomplish work, projects and goals.
• Resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions.

Level of Autonomy

Works with minimal direction toward predetermined long-range goals. Acts independently to determine methods and procedures on new or special assignments. Determines and pursues courses of action essential in obtaining desired results. Takes calculated risks.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $84,800.00 to $106,000.00. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All!

Equal Opportunity Employer

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