Quality Manager

Why WWT?

At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits and by delivering cutting-edge technology solutions for our clients.

Founded in 1990, World Wide Technology (WWT) is a global technology solutions provider leading the AI and Digital Revolution. With more than $20 billion in annual revenue, WWT combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.

With over 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Job Responsibilities

• Develops and maintains collaborative and mutually beneficial relationships with business leaders in order to understand Quality needs and ensure best practices are employed while also meeting business needs and applicable requirements of the QMS (WWT, ISO:9001, TL9000, etc.).
• Engages in new process development and evaluate process changes in order to analyze risks and ensure product and service quality.
• Collaborates with internal stakeholders to ensure standardization across QMS and new/changed requirements are being met.
• Collects, trends, and analyzes Quality Objective Data to drive improvement efforts and share best practices across facilities.
• Coordinates Onsite Internal and External Audits including Supplier, Customers, and Certification Bodies.
• Provides support for customer responses, surveys, etc. regarding requirements.
• Collaborates with internal stakeholders to ensure Key Performance Indicators are being monitored, measured and analyzed and corrective actions are assigned, as needed.

Education Qualifications

• Bachelor's Degree Related Field required

Work Experience

• A minimum of 5 years' progressive experience in a related field required

Other Work Experience

• 5 years of experience supporting a QMS or equivalent experience.
• Experience with ISO 9001:2015.
• Experience in process design using in-process controls and sample plans.
• Minimum 3-5 years' experience in the management and leadership of a team.
• Proven track record in Closed-Loop Corrective Action resulting in sustainable process improvements.
• Experience in program or project management a plus.

Travel Requirements

• Up to 25% of the time Domestic and International Travel

Knowledge, Skills, and Abilities

• Ability to communicate effectively, schedule, plan, and facilitate cross-functional meetings with employees and management at all levels.
• Proficient in Microsoft Office applications.
• Excellent oral and written communication and interpersonal skills.
• Independent, professional, and self-motivated.
• This role includes assignment of work for specific WWT customers.
• Some customers have specific on-boarding requirements, including background check and drug testing requirements that go beyond
• WWT’s requirements. Ability to meet these requirements may be necessary for continued employment, depending on needs of the department.

Essential Physical Demands

• Sitting: Frequently
• Standing: Constantly
• Walking: Frequently
• Stooping, kneeling, crouching: Frequently
• Reaching 30” to 72”: Constantly
• Eye/hand coordination: Constantly
• Lifting (up to 50lbs): Frequently
• Lifting Overhead: Occasionally
• Carrying: Frequently
• Twisting/Turning: Frequently
• Fine Motor Coordination (keying, labeling): Occasionally
• Fine Motor Coordination (pinch, tool use, stripping wire): Frequently
• Fine Motor Coordination (pick & place small parts): Constantly
• Gripping/Grasping: Frequently
• Climb (more than 2 steps): Occasionally

Working Environment

• Work near moving machinery: Constant
• Fumes or airborne particles: Frequent
• Toxic or caustic chemicals: Frequent
• Risk of electrical shock: Frequent
• Extremes: heat (non-weather): Occasional

Is this role an individual contributor or does it have direct reports?
This position manages people

Level of Autonomy
Work is accomplished without considerable direction. Exercises judgment in selecting methods, techniques, and evaluation criteria in obtaining results. Exerts significant latitude in determining objectives of assignment. Takes calculated risks with consultation from the expert.

Compensation/ Benefits

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $94,000 to $117,500 per year. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program

• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement

• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement

• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Equal Opportunity Employer

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