Customer Service Rep (Billing) Quest Diagnostics 3,544 reviews - Cleveland, OH In an environment where the patient is at the center of everything that we do individuals in this position typically work in a call center environment to respond to patients, clients or their representative. They will research billing issues in order to respond and resolve them to the patients and companies satisfaction. JOB ACCOUNTABILITIES * Answer a high volume of calls from patients or their representative, regarding patient bill balances, payment plans, credit card payments, patient pricing, rebilling insurance companies and general customer concerns. * Process adjustments, refunds, transfer bills, mail returns and perform manual sales. * Evaluate and respond to all aspects of written billing inquiries, including but not limited to: billing insurances, and updating invoices. * Research, troubleshoot and resolve complex billing issues and customer complaints, taking all steps to resolve and ensure full resolution. * Maintain tracking log of all escalated patient correspondence, providing status updates to leadership as needed Ability to perform all aspects of billing customer service as needed. * May be a certified Medical Coder and/or involved in medical coding. * Thorough navigation of both Quest Billing System and the web.

• Maintain all Compliance and HIPAA regulations at all times Ability to work in a fast-paced environment Ability to meet quality standards. * Ability to meet production standards Ability to handle other projects as assigned. JOB REQUIREMENTS: HS diploma or equivalent 1 year stable work experience; 1 year experience in a call center or customer service preferred, billing experience a plus PC skills, with specific proficiency in Word, Excel Internet navigation skills * Excellent verbal and written communication skills * Demonstrated problem solving skills * Good organizational skills * Ability to multi-task, including the ability to type while talking on the phone Ability to work independently and as part of a team. * Ability to work overtime as needed, based on department needs 7 hours ago - save job - original job Apply On Company Site Other jobs you may like Customer Service Representative Dollar Thrifty Automotive Group, Inc. Cleveland, OH 2 days ago Customer Service Representative N.E. OHIO STAFFING Cleveland, OH 7 hours ago Easily apply Customer Service Representative Lincare Healthcare Cleveland, OH 8 hours ago Easily apply Customer Service Agent Sherwin-Williams Cleveland, OH 2 days ago Customer Service Representative The Cleveland Jet Center Cleveland, OH 1 day ago Easily apply * Customer Service Representative jobs in Cleveland, OH * Jobs at Quest Diagnostics in Cleveland, OH * Customer Service Representative salaries in Cleveland, OH Quest Diagnostics Quest Diagnostics 3,544 reviews Quest Diagnostics empowers people to take action to improve health outcomes. Derived from the world's largest database of clinical lab... Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume