Job Description

Job Summary
The role involves data coordination, project management, and patient navigation to be performed within a 12-month, full-time position. Ensures HIV, HCV, and STD patients are linked to first appointments, conducts data collection, and provides education to team members and residents. Facilitates patient-clinician partnerships, ensuring adherence to protocols, monitoring, and tracking key metrics to meet milestones. Travels between clinics, provides electronic medical records (EMR) support, and supports other team members as needed to contribute to a seamless healthcare delivery process.

This is a 12-month contract position with the potential for permanent employment upon successful completion of the contract.

Primary Responsibilities

• The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job responsibilities performed.
• Coordinate linkage of patients diagnosed with Human Immunodeficiency Virus (HIV), Hepatitis C Virus (HCV), or Comprehensive care eligible patients to their first medical appointments.
• Collect and analyze patient data to support program goals and quality improvement initiatives.
• Develop and deliver education and training for inpatient teams, ambulatory care staff, and medical residents.
• Facilitate partnerships between patients and clinicians to enhance communication and care coordination.
• Ensure adherence to clinical protocols and guidelines across all care settings.
• Monitor and track key metrics related to patient outcomes, program performance, and care quality.
• Travel between ambulatory clinics to oversee program implementation and meet project milestones.
• Troubleshoot challenges with the electronic medical record (EMR) system to optimize workflow and resolve issues.
• Support other staff members by providing expertise, guidance, and additional resources as needed.
• Collaborate with interdisciplinary teams to align care delivery with organizational goals and patient needs.
• Prepare reports and presentations summarizing program progress and data-driven outcomes.
• Educate patients on the importance of timely follow-up and adherence to treatment plans.
• Track and resolve barriers to care, such as transportation, language, or access challenges, to improve linkage to care.
• Promote continuous quality improvement through regular evaluation of program protocols and processes.
• Serve as a liaison between clinical teams and administrative staff to ensure seamless coordination and communication.
• Perform all other duties as assigned.

Knowledge, Skills, & Abilities

• Knowledge of infectious diseases such as HIV, Hepatitis C, and STDs, including treatment protocols and care coordination strategies.
• Knowledge of public health protocols and best practices for managing chronic infectious diseases.
• Ability to navigate the healthcare system and connect patients with appropriate medical services and resources.
• Strong interpersonal and communication skills to build trust with patients and collaborate effectively with interdisciplinary teams
• Knowledge of public health principles and population health management strategies.
• Proficiency in data collection and analysis, including the ability to track and interpret key metrics.
• Experience with electronic medical record (EMR) systems for documentation, troubleshooting, and reporting and data analysis tools.
• Strong organizational skills to manage multiple priorities and ensure timely completion of tasks.
• Ability to work with sensitive populations while demonstrating empathy, compassion, and discretion.
• Problem-solving skills to address barriers to care, such as transportation, language, or system challenges.
• Knowledge of quality improvement methodologies and the ability to evaluate and enhance program protocols.
• Ability to educate and train others, including residents, inpatient, and ambulatory care teams.
• Skill in building patient-clinician partnerships to foster trust and improve health outcomes.
• Adaptability to work across diverse healthcare settings, including inpatient and ambulatory clinics.
• Ability to monitor protocol adherence and ensure compliance with organizational and clinical guidelines.
• Strong interpersonal skills to collaborate with multidisciplinary teams and support other staff effectively.

Qualifications

Education & Experience - Required

• Required Education

  • Bachelor’s degree in a healthcare related field

• Required Experience

  • Minimum of 2 years of experience in a clinical or public health setting, preferably in patient navigation, care coordination, or case management
  • Experience working with sensitive populations, such as those affected by HIV, or Hepatitis C
  • Demonstrates compassion, empathy, and discretion in handling sensitive health information and patient interactions

• Required Certifications and Licensures

  • N/A

Education & Experience - Preferred

• Preferred Education
  • Bachelor of Science in Nursing
• Preferred Experience
  • 3 years of experience in care coordination, patient navigation, or case management in a public health or clinical research setting.
  • Experience in data collection, analysis, and quality improvement initiatives.

Preferred Certifications and Licensures

• Active Registered Nurse (RN) licensure in the state of practice
• Certification in Basic Life Support (BLS)
• Additional certifications in HIV care (e.g., AIDS Certified Registered Nurse or similar)
• Certification as an AIDS Certified Registered Nurse (ACRN) or a similar credential related to HIV care
• Certification in Infection Control (CIC) or Public Health Nursing (PHN)
• Advanced certification in care coordination or case management, such as Certified Case Manager (CCM) or Care Coordination and Transition Management (CCTM)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: Flat Rate: $31.25, No more than $65,000 annually
• Other Compensation (if applicable):
• Review the 2024-2025 UMMS Benefits Guide