Benefits:
401(k) matching
Bonus based on performance
Company parties
Competitive salary
Dental insurance
Employee discounts
Health insurance
Paid time off
Position Overview: Care to Stay Home of Spokane Valley is seeking an experienced and dedicated Scheduling Manager to join our team. The Scheduling Manager plays a critical role in ensuring seamless scheduling operations, maintaining client and caregiver satisfaction, and adhering to company policies. This position requires strong organizational, problem-solving, and customer service skills. The Scheduling Manager oversees scheduling of clients and caregivers in our Spokane, North Idaho and Boise locations. This position offers a salary range of $60,000- 70,000 annually.
About Us: Care to Stay Home is a family-owned and operated in-home care company proudly serving the community since 2008. We are dedicated to providing compassionate and high-quality care to seniors and individuals in need. Join our award-winning team and help us make a meaningful impact in the lives of our clients and caregivers.
Key Responsibilities:
Oversee scheduling processes and adhere to the Scheduling SOP to ensure no service failures.
Communicate regularly with caregivers.
Maintain accurate records of caregiver availability and desired hours, (availability, unavailability, and time-off requests).
Manage a team of 2 remote schedulers.
Monitor and follow up on all caregiver clock-in/clock-out records and call-offs.
Perform caregiver-client matching to ensure compatibility and optimal service delivery.
Collaborate with agency care managers on a daily and weekly basis regarding client requests.
Participate in team meetings and provide updates on staffing needs.
Handle any caregiver concerns or issues promptly and professionally.
Obtain Executive Director approval for all overtime requests.
Identify and escalate concerns to the Executive Director before they escalate.
Deliver exceptional customer service by promptly addressing client and caregiver concerns.
Resolve scheduling conflicts and issues with professionalism and efficiency.
Qualifications:
High school diploma or equivalent, college degree preferred
Preferred 2 plus years of experience in managing staffing schedules
Strong organizational and time-management skills
Excellent communication and interpersonal skills
Compassionate, patient, and empathetic towards clients and their families
Ability to work independently and as part of a team
Ability to learn new technology and work with scheduling software
Valid driver's license and reliable transportation
Able to pass an extensive background check and drug screening
What We Offer:
Competitive pay based on experience
Paid Time Off (PTO)
Dental, Accident, Health insurance, and Supplemental Insurance
Next day pay options
Discount perks - Travel and Entertainment Discounts
Employee Assistance Program
Financial Wellness Resources/Counseling
Employee referral bonus
401K with employer matching
Care to Stay Home is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location, and not to Home Care Evolution Corporate.