Job Description

Under direct supervision, using a customer service orientation, provides for the safety and security of patients, visitors, and staff in a specified area of the UMMC campus. This position does not have the authority to make arrests.

Primary Responsibilities

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Demonstrates and observes UMMC guest relations practices in providing directions and general information in accordance with established departmental and institutional policies and procedures. Resolves significant customer service challenges in a timely and professional manner; owning issues until resolved.
• Enforces hospital safety and security policies and procedures during daily security rounds. Uses two-way radio to report emergencies as needed. Looks for fire and safety hazards/deficiencies; identifies and corrects hazards, reports violations on appropriate report forms, as required.
• Provides directions and general information to hospital staff, patients and visitors. May provide shuttle/escort service to visitors and staff to locations within the UMMC Campus.
• Protects hospital property and personnel including vehicles parked on hospital grounds by observing patients, visitors, staff, and equipment, noting irregular or suspicious behaviors.
• Enforces hospital safety plans during emergencies or emergency drills by notifying staff of correct procedures or aiding staff in the evacuation of hospital patients. Serves as contact for City Fire Department during emergencies in order to decrease response time.
• Responds to calls from dispatch and reports to emergency locations as directed to ensure safety of patients and staff during helicopter and ambulance arrival and departures.
• Receives calls from dispatch to restrain uncooperative or violent patients using proper techniques.
• Conducts investigations of reported incidents by questioning staff involved in the incident in a polite and courteous manner while remaining sensitive to staff and patient needs. Reports findings back to the supervisor. Works cooperatively with UMB and Baltimore City Police by serving as a contact for discussion of criminal incidents.
• Documents security/safety violations and requests for service on security log in order to maintain record of incidents that occur during assigned shift.
• Records the date and time of the placement and release of deceased patients from hospital morgue in the Morgue log book for hospital records. May transport deceased patients to the morgue as directed by dispatch upon request of individual unit.
• Perform all other duties as assigned.

Qualifications

Education & Experience - Required

• High School Diploma or GED (Required)
• State Driver’s License with less than 3 points (Required)

Education & Experience - Preferred

• Maryland Security Guard Card (Preferred). Must be able to achieve Maryland State Approval within 90 days (Required).
• IAHSS Basic Security Certification (Preferred)
• Crisis Prevention Institute (CPI) certification is preferred but required within 30 days of hire
• BLS/CPR Certification (Preferred, must obtain within 90 days of hire)

Knowledge, Skills, & Abilities

1. Demonstrated knowledge of safety hazards, fire prevention, and suspect apprehension techniques.
2. Problem solving ability is required to ask probing questions of staff and other personnel to assist in the gathering of information for investigations of reported safety/security incidents.
3. Highly effective written and verbal communication skills are required to document safety and security incidents/violations, and to provide directions to patients, visitors, and all levels of hospital staff.
4. Effective interpersonal skills are required to seek information related to incidents under investigation.
5. Has knowledge or able to acquire the knowledge of HIPPA and EMTALA laws.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $17-$23.33
Other Compensation (if applicable):
Review the 2024-2025 UMMS Benefits Guide

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