At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

Sales Enablement

Job Sub Function:

Sales Operations & Administration

Job Category:

Professional

All Job Posting Locations:

Raynham, Massachusetts, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

Johnson & Johnson is recruiting for a Senior Sales Support Specialist to support our Commercial Operations, Sports Medicine team. This position is preferably located in West Chester, PA, but also open to Raynham, MA.

Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.

Are you passionate about improving and expanding the possibilities of Orthopaedics? Ready to join a team that’s reimagining how we heal? Our Orthopaedics teams help keep more than 6 million people moving each year while delivering clinical and economic value to surgeons and healthcare systems. Our teams build solutions for joint reconstruction; trauma and craniomaxillofacial; sports, extremities, and elective foot and ankle; spine; and robotics and digital surgery.

Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech.

​ Summary:

The Senior Sales Support Specialist will support the Commercial Operations, Sports Medicine, sales growth initiatives along with the efficient management of company assets. This includes providing analytics that drive actions and developing solutions that help our sales teams operate efficiently. This role will build effective working relationships across sales leaders. In addition, this role will look for opportunities to leverage the value of different perspectives, backgrounds, education, and experience to generate outstanding innovation and business results.

Key Responsibilities:

• Prepares regular and ad hoc integrated data mining and analyses for sales management to facilitate identifying potential marketing opportunities.
• Responsible for publishing standard reports to document management.
• Tracks and analyzes sales force performance of sales volume, market share & sales force productivity.
• Analyzes and interprets both internal and external factors that affect sales performance.
• Provides insights to sales and marketing management on sales force effectiveness.
• Troubleshoots inquiries about account alignments and performance data and provide counsel and actionable information.
• Develops and conducts training in the effective use of data (third party and contracted), applications, and tools provided to make a difference in sales results produced.
• Develops and administers special projects.
• Prepares presentations and reports to support sales conferences/meetings.
• Utilizes or coordinates business systems to gather key information on sales, cost, and key activity information.
• Supports Field Sales Organization (FSO) via data target tracking and regular communication with Regional Managers and Field Representatives.
• Assists FSO with annual audits and inventory.

Qualifications:

Education:

• Minimum of a bachelor’s degree is required.

Experience and Skills:

Required:

• Minimum of 4-5 years business experience in sales, logistics, finance, marketing, commercial operations, and/or related field is required.
• Successful experience with leading and coordination of projects across multiple teams and partners is required.
• Strong history applying sophisticated Excel and Microsoft office applications is required.
• Excellent communication skills, both written and verbal, with proficiency in interacting across all organizational levels required.
• Creative problem-solving skills are required.
• Build Power BI reporting, in-depth knowledge of data modeling is required.
• Ability to work independently and collaborate with various levels of management and external customers is required.
• Experience in data management, analysis and visualization, with proven track record to connect the analysis to insights that inspire action is required.
• Ability to effectively develop and present oral presentations is required.
• Up to 10% domestic travel may be required.

Preferred:

• In-depth knowledge of Tableau, Qlik and/or Alteryx is strongly preferred.
• History of applying an ERP system, i.e., SAP is preferred.
• Experience with inventory and sales analysis is preferred.
• Experience with process improvement is preferred.

The anticipated base pay range for this position is $77,000 to $124,200.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation – up to 120 hours per calendar year.
• Sick time - up to 40 hours per calendar year.
• Holiday pay, including Floating Holidays – up to 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.

For additional general information on Company benefits, please go to: https://www.careers.jnj.com/employee-benefits.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (ra-employeehealthsup@its.jnj.com) or contact AskGS to be directed to your accommodation resource.

Push the boundaries of science to transform health—and your career.

Join us and advance life-changing treatments for people who need them most. At Johnson & Johnson, our focus is on improving global health equity and developing MedTech and pharmaceutical innovations that impact the future of health. Using AI and robotics to transform surgery or helping data scientists and clinicians formulate new ways to diagnose and treat disease, this work may sound like sci-fi, but it’s all science, all real, and could be your career. Whatever your background, skills, or career goals, there’s a place for you to help solve some of the world’s most pressing health challenges with us.

Accelerate your career while changing the world.

Each of our broadly-based family of companies offers an inclusive and empowering culture and employee benefits (like paid time off to volunteer, transgender-inclusive and same-sex partner health insurance coverage, and more) designed to help you live your best life, however you define it. And our best-in-class learning and development approaches, mentorship, and access to innovators across the world will help you grow your skills and reach your career goals. Because when you're at your best, nothing stands between you and your next breakthrough.