Front Desk - McKinney - Bilingual English/Spanish South Texas Dental 43 reviews - McKinney, TX Front Desk - McKinney - Bilingual English/Spanish

• (18000907) OVERALL ACCOUNTABILITY: The Receptionist is a vital member of the office team. In this role, as a skilled front office team member, the work performed must be of the highest quality, accuracy and efficiency. As the patients first contact with the office, the Receptionist represents the patients lasting impression of the office. This position requires an individual who is organized, works well under pressure, and presents a pleasant and optimistic nature. ESSENTIAL JOB RESPONSIBILITIES, DUTIES, TASKS § Schedule patients for efficient use of doctors and staff time according to office production goals, in accordance with the appointment scheduling guidelines within the next three days. § Use schedule to communicate by promptly updating schedule changes and coordinate patient flow. It is also the responsibility of the receptionist to keep an eye on wait time in order to provide a remarkable patient experience § Follow up on all cancelled / missed / and post checkup appointments, keep Delayed Treatment Slips, and fill cancelled appointments according to the office protocol. It is the responsibility of the front desk to make daily calls to call recalls /treatment not completed patients to ensure future business. § Call patients who have missed appointments after 10 minutes to find out the reasons and reschedule an appointment with in no more than three days. Receptionist should also document appointment notes for record purposes. § Make courtesy calls for appointments confirmation in the next two work days to inform patients the Doctor is looking forward to seeing him/her during their scheduled time and to see if they have any questions and/or concerns. Receptionist is also to set expectations and offer our online paper available to expedite the check in process. § Greet all patients with a friendly attitude when arriving and check in patients according to office protocol. Receptionist is also to offer water/coffee/magazine to make it a more remarkable experience. § Answer telephone calls with a friendly tone of voice transmitting a smile over the phone by the second ring and check and respond to voicemail hourly and more frequently during high volume telephone periods. Stay conscience of patients hold time. § Use influence cycle to retain patient, handle objection and build value. Make sure to use proper communication skills in order to pass the baton successfully. § Print the daily schedule and post copies of it in the back office in HIPAA compliant locations and apply necessary changes as the schedule changes (if any) § Make sure the patient charts for the next three working days are ready with eligibility sheets in the proper place to promptly use for patients check in. § Take responsibility for requesting and collecting payments / co-payment from patients and issue receipts. § Assemble and organize patients charts on a daily basis for quick retrieval of information and maintain them securely and handled in compliance with HIPAA privacy and security regulations § Be responsible for the appearance of the reception area, front desk, lobby, and restrooms. § Review supplies for reception and provide order to office manager according to office protocol and needs. § Know and be aligned with the practice mission statement, long term business plan, and short term goals § Actively participate in huddles and staff meetings with a positive attitude. § Actively participate in marketing campaigns according to marketing protocol and communicate with patients to acquire new patient leads. CRITICAL CORE COMPETENCIES: 1. Flexibility 2. Effective Communication 3. Collaboration 4. Patient-focused KNOWLEDGE/SKILLS EXPERIENCE/EDUCATION REQUIREMENTS § High School Diploma § 3-5 years experience in a customer service or receptionist role § Dental industry experience preferred OTHER REQUIREMENTS: Working extended hours and weekends often required. COMPANY OVERVIEW: Access Dental Services and STX Healthcare Management Services is on a journey of significant growth which involves providing business and professional management services to Dentists. The organization is focused on moving from a regional player in the Dental Services Organization (DSO) industry to a National competitor segmented into multiple regions under multiple brands. The company will experience significant growth primarily through acquisitions representing well over 150 dental offices throughout North America. Our regional brands of will represent our mission to provide cost effective quality of care. Primary Location United States-Texas-McKinney Job Receptionist FLSA Status Non-Exempt Schedule Full-time Shift Day Job Job Type Standard Travel No Job Posting Jun 2, 2018, 9:16:13 AM 3 hours ago - save job - original job Apply On Company Site Other jobs you may like Dental Front Desk Family Dentist - McKinney, TX 2 days ago Easily apply CSR Front Desk (McKinney) LifePath Systems - McKinney, TX 1 day ago Easily apply Spa Concierge and Front Desk Craig Ranch Fitness & Spa - McKinney, TX 23 days ago Easily apply Front Desk Agent Hilton Garden Inn Dallas/Allen - Allen, TX Interstate Hotels & Resorts - 19 days ago Front Desk Agent Hampton Inn & Suites-Dallas Allen - Allen, TX Interstate Hotels & Resorts - 21 days ago * Front Desk jobs in McKinney, TX * Jobs at South Texas Dental in McKinney, TX * Front Desk salaries in McKinney, TX South Texas Dental South Texas Dental 43 reviews Hiring for our growing team today. Come and join us! 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